Customer Service Apprentice
OMNI AIRLINE SERVICES LTD
Manchester (M90 5BA)
Closes in 11 days (Friday 26 June 2026 at 11:59pm)
Posted on 10 June 2026
Contents
Summary
Omni Airline Services are currently seeking a Customer Service Apprentice to join their fast growing administration team. Omni is a privately owned, independent GSSA which specialises in the UK Cargo and they are seeking an ambitious, career-driven individual who is looking to develop their career in Customer Service.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 09.00 to 17.30.
37 hours 30 minutes a week
- Start date
-
Monday 6 July 2026
- Duration
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1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will be introduced to the airfreight side of the airline business. They will be trained to act on behalf of airlines to provide Customer Service and Commercial interactions with the airline ‘s customers – in this case Freight Forwarders.
The initial primary function will be to learn how to make bookings and reservations for freight shipments to be carried by Omni’s client airlines. Additional skills to be learnt as the apprentice progresses will be marketing, sales operations and accounting skills.
At the end of the apprenticeship, the apprentice will be a valuable member of the Omni team and will have learned a wide range of valuable skills which will give them a good basis for a career in the airline industry.
Where you'll work
World Freight Terminal
Manchester Airport
Manchester
M90 5BA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE TRAFFORD AND STOCKPORT COLLEGE GROUP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Patience
- Professional attitude
- Positive
- Ability to work under pressure
Other requirements
- Eligibility to work in UK
- Excellent verbal communication
- Strong interpersonal skills and able to build relationships
- Able to follow instructions
- Able to take constructive feedback and learn from mistakes
- Good practical skills and great timekeeping
- Takes pride in their work and accepts responsibility
- Committed to the values & expectations of the Apprenticeship Programme
- Team player
- A flexible and adaptable approach to work
- Enthusiasm and self-motivation to learn and progress
- Willingness to complete relevant course work to the best of ability
- Desirable GCSE’s English and Maths or equivalent
About this employer
Omni is a privately owned, independent GSSA which specialises in the UK Cargo market and does not belong to a larger group.
Omni provides full GSSA service covering cargo sales, marketing, reservations, accounting and operational supervision.
Omni carries out detailed regional analysis of market information, drilling down to local branch level, to support highly focussed and targeted marketing and sales activity.
On behalf of the airline, Omni sales executives visit freight forwarders, both large and small, throughout the United Kingdom in order to promote and sell the cargo products provided by the airline.
Our key objective is to promote and support the airline’s cargo products.
Success means that the freight forwarder understands the airline product, chooses that product over competing airline products and has the confidence that our team will support that product.
After this apprenticeship
There is a career path both with Omni and in the wider airline industry once these skills have been mastered. Career path will depend on the aptitude and interests of the apprentices as they develop and learn new skills.
Ask a question
The contact for this apprenticeship is:
THE TRAFFORD AND STOCKPORT COLLEGE GROUP
The reference code for this apprenticeship is VAC2000036129.
Apply now
Closes in 11 days (Friday 26 June 2026 at 11:59pm)