Customer Account Apprentice
SOLIDUS PACKAGING SOLUTIONS LIMITED
NORTH YORKSHIRE (BD23 1TX)
Closes on Friday 31 July 2026
Posted on 9 June 2026
Contents
Summary
This is an exciting opportunity to start your career in Business Admin in a dynamic commercial environment. As a Business Administration Apprentice, you will support sales and customer service teams while developing administrative, organisational, and communication skills, working towards a Level 3 Business Administration qualification.
- Wage
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£18,720 a year
- Training course
- Business administrator (level 3)
- Hours
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Monday to Thursday, 8.00am to 5.15pm.
Friday, 8.00am to 4.00pm.
40 hours a week
- Start date
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Monday 10 August 2026
- Duration
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1 year 7 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
We are Solidus. Involved with our environment since 1870. With pride in our history, we make circular packaging and sustainable solid board solutions for customers all over the world. In the past from straw, now from recycled paper. Here you get the possibilities. To learn, to develop, to make a difference. We do this with 1500 colleagues throughout Europe. With a passion for technology and driven by progress. Together we contribute to less waste and a cleaner world. An international player and still always close by. Full of innovation, full of new ideas, full of opportunities for everyone. So, whatever your talent or ambition is, grow the way you want. Let's grow together!
As part of the team, you will support day-to-day operations and learn how the business delivers excellent service to its customers.
Key Responsibilities:
- Act as a first point of contact for customer enquiries via telephone and email, escalating where appropriate.
- Provide administrative support to the internal sales and account management teams.
- Assist with the processing of customer orders, enquiries, and requests.
- Maintain and update CRM and ERP systems to ensure customer information is accurate and up to date.
- Support the preparation of reports, including sales data, stock information, and customer documentation.
- Liaise with internal departments such as sales, credit control, warehouse, production, and design to support smooth operations.
- Help monitor and maintain high levels of customer service standards, including timely responses and issue resolution.
- Attend and contribute to team meetings, learning about business priorities and performance.
- Assist with general administrative duties such as filing, data entry, and document preparation.
- Work towards achieving individual and team objectives as part of your apprenticeship development plan.
This role is designed for someone starting their career, so a willingness to learn is more important than prior experience.
Where you'll work
ENGINE SHED LANE
SKIPTON
NORTH YORKSHIRE
BD23 1TX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAINING 2000 LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade Grade 4/C or above)
- Maths (grade Grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
Other requirements
Please do not contact the company directly. Please note - we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply as soon as possible if you wish to be considered for this role.
About this employer
We produce standard and customisable packaging, solid board, tubes, cores, edge protectors and partitions. As a leading producer, we cover the full production process from recovered paper to a wide range of paper-based products. Over 1,400 highly specialised people operate in our board mills, product converters and sales offices across Europe.
After this apprenticeship
The general administration duties within this role may include:
- Receiving and managing phone calls with professionalism and efficiency
- Handling incoming and outgoing emails promptly and courteously
- Organising and maintaining files to ensure smooth operations
- Photocopying in a timely manner
- Efficiently inputting data to support organisational needs
- Any other general admin duties and ad-hoc duties as defined by management
Ask a question
The contact for this apprenticeship is:
TRAINING 2000 LIMITED
Morgan Horne
morgan.horne@t2000.co.uk
01254 54659
The reference code for this apprenticeship is VAC2000036076.
Apply now
Closes on Friday 31 July 2026