Business Administration Level 3 Apprentice
City of Lincoln Council
Lincoln (LN6 7DJ)
Closes in 11 days (Sunday 21 June 2026)
Posted on 9 June 2026
Contents
Summary
The City of Lincoln Council is seeking a highly motivated individual to work within the Housing Repairs Service based at Hamilton House (LN6 7DJ).
- Wage
-
£15,434.28 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Thursday, 9.00am - 5.00pm.
Friday, 9.00am - 4.30pm.
Lunch break (30 minutes) unpaid.
37 hours a week
- Start date
-
Monday 10 August 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Communication and organisational skills are key to this role, the successful candidate will play a pivotal role in ensuring the smooth operation of the department by providing a first point of contact to visitors at Hamilton House reception and performing a wide range of administrative functions.
Duties will include, but not limited to:
- Updating of records and various Housing IT systems
- To arrange meetings, take minutes and circulate meeting documentation
- To respond to letters, phone calls and memoranda
- To manage the team’s inbox and workflow in-tray
- To assist with the raising of purchase orders and invoices to suppliers and sub-contractors
- To provide contract and project support
Where you'll work
Hamilton House
Beevor Street
Lincoln
LN6 7DJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
EAST LINDSEY INFORMATION TECHNOLOGY CENTRE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The qualification will be achieved in the workplace during the duration of the apprenticeship.
Requirements
Essential qualifications
GCSE in:
- English (grade A-C / 9-4)
- Mathematics (grade A-C / 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Number skills
- Team working
- Creative
- Initiative
- Literacy skills
Other requirements
This role is subject to DBS clearance.
About this employer
The City of Lincoln Council is a local authority which provides a range of public services to the residents of Lincoln such as housing, revenues and benefits and council tax. The Council's vision statement is “Together, let’s deliver Lincoln’s ambitious future”.
https://www.lincoln.gov.uk (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
The City of Lincoln Council is committed to “Grow our Own” and supporting apprentices through their training and development to secure full-time roles within the council where suitable vacancies arise.
Ask a question
The contact for this apprenticeship is:
EAST LINDSEY INFORMATION TECHNOLOGY CENTRE
Sharon Hylton
sharon.hylton@lincoln.gov.uk
01522 873306
The reference code for this apprenticeship is VAC2000036060.
Apply now
Closes in 11 days (Sunday 21 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.