Business Administration Apprentice (Level 3)
SFE Services Ltd
High Wycombe (HP15 6NP)
Closes in 20 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 9 June 2026
Contents
Summary
Join SFE Services Ltd as a Business Administration Apprentice and gain hands-on experience whilst studying towards a Level 3 qualification. You'll support the day-to-day running of a busy office, develop valuable business skills, and receive dedicated training and support within a growing family-owned business.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 8.30am to 4.30pm
40 hours a week
- Start date
-
Monday 3 August 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities:
- Answering telephone calls and emails
- Assisting customers and clients with enquiries
- Updating company databases and records
- Preparing documents and reports
- Supporting job scheduling and administration
- Filing and maintaining accurate records
- General office administration duties
Where you'll work
60 Brimmers Hill
Widmer End
High Wycombe
HP15 6NP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY SKILLS LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will study towards a Level 3 Business Administration Apprenticeship through City Skills.
The apprenticeship is delivered remotely and includes one dedicated learning day each week, separate from your day-to-day role within the business. This time will be used for:
- Online classroom sessions
- Coursework and assignments
- Personal development activities
- Further training and skills development
The remainder of your working week will be spent gaining practical experience within the business and applying your learning in a real workplace environment.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Excellent written skills
About this employer
SFE Services Ltd is a family-owned air conditioning and ventilation company providing installation, maintenance and repair services throughout the UK. We pride ourselves on delivering excellent customer service and creating opportunities for people to learn, develop and build successful careers
After this apprenticeship
Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Business Administrator role within SFE Services Ltd. As the business continues to grow, further career progression opportunities may be available in areas such as operations, customer service, project administration, office management and business support.
Ask a question
The contact for this apprenticeship is:
SFE Services Ltd
Sophie Davenport
s.davenport@sfeservices.co.uk
The reference code for this apprenticeship is VAC2000035971.
Apply now
Closes in 20 days (Tuesday 30 June 2026 at 11:59pm)