Apprentice PSH Enforcement Case Support Officer

Liverpool City Council

Liverpool (L3 1AH)

Closes in 9 days (Friday 19 June 2026)

Posted on 5 June 2026

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Summary

Supporting the Housing Solicitor, Principal Enforcement Case Support Manager and Private Sector Housing service managing legal, licensing and enforcement casework.

• Wage:

  £24,547 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday (Times to be confirmed).

  35 hours a week

• Start date:

  Monday 17 August 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Provide business and legal support to the City Law and Governance Colleagues, including handling a wide range of queries relating to private sector housing enforcement, selective licensing, HMO licensing, and landlord / tenant regulatory compliance, managing calls, correspondence, and coordinating meetings
• Liaise with compliance, investigation, and enforcement officers across Selective Licensing, HMO Licensing, Housing Enforcement, and wider Private Sector Housing teams during case review meetings, ensuring the quality assurance of evidence packs, inspection reports, and all supporting documentation. This can include reviewing evidence bundles against case facts in relation to offences under the Housing Act 2004, Renters’ Rights Act, Management of Houses in Multiple Occupation Regulations, Licensing Schemes, Civil Penalties, Community Protection Notices (CPNs), and other statutory breaches to support robust enforcement and prosecution action
• Prepare case documentation including notices, schedules of non-compliance, disclosure lists and correspondence to defendants, courts, tribunals, landlords, agents, and opposing solicitors
• Draft and prepare formal letters and legal correspondence for courts / tribunals, solicitors, witnesses, landlords, agents, and external partners on behalf of the Legal team
• Prepare comprehensive case bundles for court and tribunal proceedings (e.g., First-tier Tribunal, Magistrates’ Court), ensuring accuracy, completeness, and compliance with procedural requirements
• Attend court and tribunal hearings alongside the Legal team, taking detailed notes, supporting evidence presentation, and coordinating follow up actions arising from judgments, directions, or adjournments
• Liaise with the PSH Lead Engagement Officer and Liverpool City Council’s Communications Team to prepare press releases following enforcement action, successful prosecutions, civil penalty determinations, or tribunal outcomes, as well as dealing with media enquiries from local and national press

Where you'll work

Cunard Building
Water Street
Liverpool
L3 1AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Training delivered via online classroom
• Regular calls and meetings with your work coach

Requirements

Essential qualifications

GCSE in:

• English (grade A*-C/9-4)
• Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working

Other requirements

You will be required to attend court.

About this employer

The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

https://liverpool.gov.uk/ (opens in new tab)

After this apprenticeship

Possibility of permanent position (subject to funding).

Ask a question

The contact for this apprenticeship is:

MBKB LTD

apprentices@liverpool.gov.uk

The reference code for this apprenticeship is VAC2000035586.

Apply now

Closes in 9 days (Friday 19 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.