Admin & Customer Service Apprentice

HEAD-ON ELECTRICAL LIMITED

Hull (HU3 4XL)

Closes in 16 days (Monday 22 June 2026 at 11:59pm)

Posted on 5 June 2026

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Summary

Head-On Electrical is seeking a motivated Admin & Customer Service Apprentice to join its growing team. This is a fantastic opportunity to gain valuable administration and customer service experience within a busy electrical contracting business while working towards a recognised qualification, with full training and support provided.

Wage

£15,808 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Thursday, 8:30am - 4:30pm. Friday, 8:30am - 2:30pm.

38 hours a week

Start date

Tuesday 23 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Carry out general office administration tasks, including filing, scanning, and document management
  • Maintain accurate records using Google Sheets, Microsoft Office applications, and Sage Accounts software
  • Assist with raising purchase orders and processing documentation
  • Manage electronic and paper-based filing systems
  • Upload and maintain electrical certification and compliance records
  • Support audit preparation and client information requests
  • Ensure documentation is maintained in line with company procedures
  • Answer incoming telephone calls professionally and direct enquiries appropriately
  • Respond to customer emails and general enquiries in a timely manner
  • Schedule appointments and confirm bookings with customers
  • Provide customers with updates regarding appointments and ongoing works
  • Handle customer queries and complaints professionally while maintaining high customer service standards
  • Update engineers' diaries and job management systems
  • Liaise with engineers, supervisors, clients, and suppliers to support efficient service delivery
  • Assist with maintaining company accreditation and compliance records
  • Work collaboratively with colleagues to ensure smooth day-to-day office operations

Where you'll work

Teps Yard
Freightliner Road
Hull
HU3 4XL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HULL BUSINESS TRAINING CENTRE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The Level 3 Apprenticeship in Business Administration includes:

  • Level 3 Apprenticeship in Business Administration
  • Level 2 Functional Skills in Mathematics (if applicable)
  • Level 2 Functional Skills in English (if applicable)

You will attend a half-day training session with HBTC, where you will develop your business administration knowledge and skills, and work towards any required Functional Skills qualifications (where needed). Additional off-the-job training and an End Point Assessment will also form part of the Apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Head-On Electrical is a professional and growing electrical contracting company, delivering high-quality electrical services to domestic, commercial, and industrial clients. The company is committed to providing excellent customer service, maintaining high industry standards, and investing in the development of its team through training, support, and career progression opportunities.

After this apprenticeship

This Apprenticeship offers an excellent opportunity to develop valuable skills, knowledge, and workplace experience. Upon successful completion, there may be opportunities for permanent employment, career progression within the company, or progression onto higher-level qualifications or further education.

Ask a question

The contact for this apprenticeship is:

HULL BUSINESS TRAINING CENTRE LIMITED

Mya Buckingham

mya@hbtc.co.uk

The reference code for this apprenticeship is VAC2000035581.

Apply now

Closes in 16 days (Monday 22 June 2026 at 11:59pm)