Apprentice - Hospitality Supervisor
UCS College Group
Wellington Road (TA1 5AX)
Closes in 15 days (Sunday 21 June 2026)
Posted on 5 June 2026
Contents
Summary
We are in search of an individual to work alongside our dynamic team as an Apprentice in Hospitality Supervision Level 3. The apprentice will help set up simple systems and ways of working so the workplace runs smoothly. We’re looking for someone with fresh ideas who can help find new ways to bring in more business.
- Wage
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£20,258 a year
- Training course
- Hospitality supervisor (level 3)
- Hours
-
Monday to Friday, 9:00am-5:00pm, may need to work occasional evenings to cover events.
37 hours a week
- Start date
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Monday 7 September 2026
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role is to support the commercial learning environment in the Quantock Restaurant, based at Taunton College. Typical daily tasks can include:
- Support the supervision during restaurant opening times, service delivery, and event coordination.
- Ensure excellent customer experience.
- Plan and coordinate college hospitality events.
- Set personal tasks and objectives, managing workload and planning activities on a daily basis.
Where you'll work
Bridgwater & Taunton College
Wellington Road
TA1 5AX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
Training course
Hospitality supervisor (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Contribute to and monitor operational procedures, working practices and team performance and make recommendations for business improvements
- Operate within budget, exercising strict resource control and minimising wastage, using appropriate techniques to manage and control costs
- Supervise the delivery of a quality service that supports the department in achieving overall business objectives
- Monitor the team to ensure they follow processes and procedures in line with business / brand standards at all times
- Identify and isolate matters of concern, establish the cause and intervene accordingly to minimise disruption to the service and risk to people
- Use available technology effectively in all work activities and performance
- Plan, resource and organise the team to meet expected levels of customer demand within business constraints
- Set realistic but challenging objectives with the team and work continuously to accomplish the best results
- Demonstrate effective methods of communication that achieve the desired results, taking action to correct poor communication within the team
- Actively support team members to maximise potential in their role and identify opportunities for development
- Coordinate the team to deliver to customers according to their needs in line with business / brand standards, enhancing their experience where appropriate
- Implement sales and marketing strategies in own area, ensuring team are fully supported to deliver them. Make suggestions for future sales and marketing activities within area of responsibility
- Use leadership styles and supervisory management skills appropriate to the business and situation
- Ensure team members are aware of and follow policy relating to diversity
- Ensure menus and promotional materials are up to date and presented accurately to the customer by the team in line with business / brand standards and customer needs. Brief team on menu items and ensure customers are provided with helpful information and recommendations on food and beverages
- Prepare food and beverage service areas in good time ensuring all resources are available and ready for use; ensure team provide efficient, accurate and effective service in line with service style meeting customer needs and business / brand standards.
- Coordinate an effective bar service, ensuring licensing laws are adhered to at all times, customer issues are dealt with and potential conflict minimised
- Maintain and monitor the cellar and beverage storage and cellar/wine dispense
- Coordinate team and allocate tasks on a daily basis to ensure positive presentation and image of the business within allocated timescales ensuring business / brand standards are maintained
- Monitor standards of cleanliness and identify maintenance, repairs and refurbishment requirements, communicating them to the relevant person
- Maintain information on expected customer requirements including local services and travel options.
- Efficiently source information not readily available when needed, regularly review sources and develop effective networks
- Maintain a secure system for the storage of customers’ luggage and other personal items
- Coordinate the porter service and parking / valet and transport services offered by the business
- Coordinate efficient check-in, check-out and the reservation procedures if applicable in own role
- Motivate the team to present a professional image at all times as the first point of call for most customers
- Coordinate customer requirements , providing accurate information and maintaining customer confidentiality at all times
- Support event planning and coordinate events in line with customer requirements, communicating appropriately with a variety of organisations such as suppliers and exhibitors
- Act as the main point of contact for customers during the event to ensure their requirements are met according to the event agreement
- Maintain a record of expenses and adhere to the budget set by the customer
- Coordinate operations to ensure equipment and display areas are stocked and presentable
- Open, monitor and close the outlet following business procedures
- Maintain the brand and business standard at all times, identifying possible areas for improvement
Training schedule
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Number skills
- Team working
- Initiative
- Patience
Other requirements
DBS check.
About this employer
At Taunton College, we combine academic prestige with industry-grade innovation. We are training the working professionals of tomorrow, in the heart of Somerset’s county town.
Whether you are aiming for a top university or a technical career, join a college where creativity, technical mastery, and academic excellence converge. Proudly a part of UCS College Group.
https://www.ucscollegegroup.ac.uk/ (opens in new tab)
Company benefits
As a diverse, competitive and quality employer, we regularly review our staffing policies and our reward and benefits package. We have a variety of contracts, terms and conditions and staff benefits.
After this apprenticeship
Possible permanent employment on successful completion of the apprenticeship, for the right candidate. Progression routes include qualifications such as Level 4 Hospitality Manager.
Ask a question
The contact for this apprenticeship is:
UNIVERSITY CENTRE SOMERSET COLLEGE GROUP
The reference code for this apprenticeship is VAC2000035564.
Apply now
Closes in 15 days (Sunday 21 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.