APPRENTICE ICT TECHNICIAN
St George's Academy
Lincolnshire (NG34 7PS)
Closes in 19 days (Monday 29 June 2026)
Posted on 8 June 2026
Contents
Summary
You will support the ICT Support Technicians who manage over 1800 devices and 80 virtual servers work across two campuses.
- Wage
-
£15,434 a year
- Training course
- Information communications technician (level 3)
- Hours
-
37 Hours per week, 52 weeks per year
Monday to Thursday 8.00 am to 4.00 pm, Friday 8.00 am to 3.30 pm
37 hours a week
- Start date
-
Tuesday 1 September 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Typical duties will include:
- call logging
- problem solving
- installation
- configuration
- repairing and upgrading ICT equipment (hardware and software) periodic printer maintenance
- basic network implementation
- setting up ICT bookings
- auditing; updating support manuals and creating user guides
Existing knowledge of hardware and software maintenance would be advantageous.
Where you'll work
St George's Academy Westholme
Westgate
Sleaford
Lincolnshire
NG34 7PS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
APPRENTIFY LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above, A*- C)
- Maths (grade 4 or above, A*- C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Physical fitness
Other requirements
St George’s Academy is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Any successful applicant will be required to undertake an Enhanced Disclosure check by the Disclosure and Barring Service.
Additional employment checks will also be carried out for all roles in accordance with “Keeping Children Safe in Education Statutory Guidance for Schools and Colleges”.
About this employer
St George’s Academy is a large, successful, 11-18 mixed secondary school of 2,340 students (including 334 in the sixth form) with outstanding facilities in all areas. The Academy serves Sleaford, Ruskington and the surrounding Lincolnshire villages with our main campus in Sleaford and our smaller campus in the village of Ruskington.
After this apprenticeship
The post holder will be trained in the provision of a high-quality ICT technician service.
Ask a question
The contact for this apprenticeship is:
St George's Academy
HR Office
jobs@st-georges-academy.org
01529 301162
The reference code for this apprenticeship is VAC2000035554.
Apply now
Closes in 19 days (Monday 29 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.