Administrator / PA / Housing & Support Coordinator Apprentice
LIFE SKILLZ C.I.C.
Charlton (SE7 7SJ)
Closes in 20 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 5 June 2026
Contents
Summary
Join Life Skillz CIC as an Business Administrator Apprentice. Gain hands-on experience in administration, housing support, compliance, and resident services while working alongside experienced professionals. This is a great opportunity to develop valuable skills, gain a recognised qualification, and build a rewarding career.
- Wage
-
£6,656 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Wednesday, 10.00am - 4.00pm
16 hours a week
- Start date
-
Tuesday 14 July 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprentice will support the day-to-day administration of Life Skillz CIC, including:
- Managing emails
- Maintaining resident files
- Updating databases
- Preparing documents and reports
- Coordinating appointments
- Assisting with Housing Benefit and Universal Credit applications
- Monitoring rent and service charge records
- Supporting compliance processes
- Liaising with residents and external agencies
- Assisting with support and move-on planning
Where you'll work
121
20 Bugsby S Way
Charlton
SE7 7SJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LONDON SOUTH EAST COLLEGES
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- The apprentice will receive workplace-based training at Life Skillz CIC, 20 Busby's Way, London, SE7 7SJ
- They will work alongside experienced staff and the CEO, gaining practical experience in administration, housing support, compliance, resident services, and property management
- Training and mentoring will be provided on an ongoing basis throughout the apprenticeship, with regular supervision and performance reviews
More training information
- The apprenticeship will be delivered through a combination of workplace learning, regular reviews, and support from the training provider
- The apprentice will receive ongoing mentoring and supervision within the workplace and will have dedicated time to complete apprenticeship activities
- Progress reviews will be conducted throughout the programme to support successful completion
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
- Due to the nature of the role and working with vulnerable adults, the successful applicant will be required to undergo an enhanced DBS check
- Applicants must demonstrate professionalism, reliability, confidentiality, and a commitment to safeguarding and promoting the welfare of vulnerable individuals
About this employer
Life Skillz CIC is a Community Interest Company providing supported accommodation and housing-related support to vulnerable adults across South East London. We work with individuals experiencing homelessness, care leavers, refugees, asylum seekers, NEET young adults, and those transitioning from custodial settings. Our mission is to empower people to achieve independence through safe accommodation, life skills development, education, employment support, and successful move-on planning. We are committed to delivering high-quality, person-centred support that helps individuals build sustainable and independent futures.
http://www.lifeskillz.info (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Administrator, Housing & Support Coordinator, Housing Officer, Compliance Officer, or Team Support role within Life Skillz CIC, subject to performance and business needs
- Further professional development and training opportunities may also be available
Ask a question
The contact for this apprenticeship is:
LIFE SKILLZ C.I.C.
Ana Neves
ana.neves@lifeskillz.co.uk
The reference code for this apprenticeship is VAC2000035507.
Apply now
Closes in 20 days (Tuesday 30 June 2026 at 11:59pm)