Business Administration Apprentice (Level 3)
NIC SERVICES GROUP LIMITED
Leeds (LS4 2AP)
Closes in 20 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 5 June 2026
Contents
Summary
The Business Administration Apprentice will support the day-to-day operations of the Training and Development Department by providing administrative, organisational, and coordination support across apprenticeship and training activities.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday
9.00am- 5.30pm
5 days per week
40 hours a week
- Start date
-
Saturday 1 August 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide administrative support to the Training and Development team
- Support the coordination of apprenticeship programmes, training sessions, and masterclasses
- Maintain learner records, training documentation, and internal databases
- Assist with scheduling learner reviews, meetings, training sessions, and assessments
- Prepare and distribute training materials, communications, and reports
- Respond to learner, manager, and trainer enquiries via email and telephone
- Support compliance processes relating to apprenticeship documentation and learner records
- Assist with onboarding new learners and maintaining accurate apprenticeship paperwork
- Work collaboratively with tutors, trainers, managers, and operational teams
- Maintain confidentiality and professionalism at all times
- Complete apprenticeship coursework, training sessions, and off-the-job learning requirements within agreed timescales
Where you'll work
Spencer House
Viaduct Road
Leeds
LS4 2AP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NIC SERVICES GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- All training will take place at your place of work in our head office (LS4)
- You will undertake a Master Class with your tutor, every 4-6 weeks supported by Off-The-Job training activities weekly
Requirements
Essential qualifications
GCSE in:
- English (grade 4 and above)
- Maths (grade 4 and above)
Desirable qualifications
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
Other requirements
- Good communication skills, both written and verbal
- Basic IT skills including Microsoft Office applications
- Strong organisational skills and attention to detail
- Willingness to learn and develop within a training and development environment
About this employer
NIC is the largest privately owned soft service provider in the country, employing thousands of people throughout the UK & Ireland. A family owned business that has extensive experience of the cleaning and facilities management industry.
After this apprenticeship
- The administration role may be a gateway to further career opportunities, such as management or senior support roles
Ask a question
The contact for this apprenticeship is:
NIC SERVICES GROUP LIMITED
The reference code for this apprenticeship is VAC2000035492.
Apply now
Closes in 20 days (Tuesday 30 June 2026 at 11:59pm)