Apprenticeship in Customer Service

IMD CONSTRUCTION LIMITED

Wolverhampton (WV10 9QB)

Closes in 19 days (Monday 29 June 2026 at 11:59pm)

Posted on 5 June 2026

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Summary

This apprenticeship programme equips learners with the knowledge, skills, and behaviours necessary to deliver a high-quality customer experience. It uses a blended learning approach, combining face-to-face tutorials,

Wage

£14,560 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Any salary increase will be discussed after successfully completing the apprenticeship. 

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 4.00pm, 1 hour Lunch.

35 hours a week

Start date

Wednesday 1 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing support to a busy office offering back-office support to a Maintenance/Refurb
    Company working for local Councils
  • Help managing phone calls, emails and other correspondence
  • Scheduling appointments with tenants for surveys of properties
  • Assisting with issuing quotations for works to be agreed by Clients
  • Updating and maintaining office records, filing systems and databases
  • Liaising with clients, suppliers and internal teams

Where you'll work

Unit 30
Fallings Park Industrial Estate, Park Lane
Wolverhampton
WV10 9QB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Team working

About this employer

IMD Construction Ltd is a Wolverhampton-based private limited building and construction company. The company specializes in refurbishments, including kitchen and bathroom installations, first and second fix carpentry, plumbing, and plastering. Their operations span across the West Midlands.

Company benefits

  • Progression onto Business Administration apprenticeship after successfully completing

After this apprenticeship

  • Upon completion of your Customer Service apprenticeship and with experience in this sector, you could progress into other department like quality, product control, logistics, complaints
  • Customer service covers a wide spectrum and with your transferrable skills will be able to work across multiple areas

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

The reference code for this apprenticeship is VAC2000035481.

Apply now

Closes in 19 days (Monday 29 June 2026 at 11:59pm)