IT Support Apprentice
The Mead Education Trust
Leicester (LE4 9DD)
Closes in 20 days (Friday 26 June 2026 at 11:59pm)
Posted on 5 June 2026
Contents
Summary
The purpose of this role is to provide support and assistance for the development of the use of ICT equipment, software and resources within the Academy for educational, community and business purposes
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm.
37 hours a week
- Start date
-
Monday 29 June 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required
- To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication
- Ensuring requests are dealt with quickly and efficiently, while prioritising tasks
- Changing staff and student passwords on various Trust systems when requested
- Assisting staff and students with simple user login issues
To provide simple printer maintenance such as paper jams and toner changes - To deal with classroom A/V issues, including projector and sound problems
- To assist with the maintenance of the ICT Inventory, making changes when necessary
- Manage the updating and configuration of the Trust’s iPads using
- Mobile Device Management and Apple School Manager services
- Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite
- Support the reimaging and configuration of desktop machines, laptops, iMacs and MacBook Pro’s
- To assist staff and students with simple software support
- To assist staff with the setting up of ICT equipment when required
- To assist with setting up on laptops / computers for controlled condition lessons and exams
- Make simple updates to the Trust Academy’s websites
- To assist with the monitoring of the Trust’s Internet filtering system
- To support staff with the creation of classroom resources when required
- To carry out and maintain DSE assessments for staff when required
- Keep up to date with technological developments in education
- Deal with CCTV queries when requested in a confidential manner
- To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery
- To work in a confidential manner when handling data
- Maintain high professional standards of conduct, attendance and punctuality
- To be willing to assist the IT team with any other reasonable duties when required
Quality Assurance and standards:
- To set a good example in terms of dress, punctuality and attendance
- To be professional when dealing with visitors, staff, students, outside agencies
- To attend team and staff meetings as required
- To be proactive in matters relating to health and safety
- To implement and promote TMET and the academy’s policies and procedures relating to all areas of employment and service deliver
Additional Duties:
- To play a full part in the life of TMET to support its distinctive aims and ethos and to encourage students to follow this example
- To participate in induction training, staff review process and professional development opportunities
- To comply with any reasonable request from line manager to undertake work of a similar level that is not specified in this job description
- To undertake professional duties that may be reasonably assigned by the Head of IT (line manager)
Where you'll work
343 Gipsy Lane
Leicester
LE4 9DD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ALTHAUS DIGITAL LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
An apprenticeship consists of a full time role whilst being enrolled onto a course. The working week is scheduled 80% work, 20% online sessions.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Initiative
- Patience
About this employer
The Mead Educational Trust (TMET) is a highly respected multi-academy trust operating across Leicester and Leicestershire. Founded in 2014, it oversees a network of primary, secondary, and special schools. Its core mission is to promote social justice by providing a world-class education and equal opportunities for all children.
After this apprenticeship
A full time position will be offered after completion of the apprenticeship.
Level 4 Network Engineering apprenticeship available as part of progression.
Ask a question
The contact for this apprenticeship is:
ALTHAUS DIGITAL LIMITED
The reference code for this apprenticeship is VAC2000035467.
Apply now
Closes in 20 days (Friday 26 June 2026 at 11:59pm)