Housing and Property Management Apprenticeship

Stroud District Council

Gloucestershire (GL5 4UB)

Closes on Sunday 12 July 2026

Posted on 4 June 2026

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Summary

Gaining a recognised Level 3 qualification whilst earning and building work experience in housing. Develop valuable admin, IT and customer service skills, work alongside experienced professionals, and make a positive impact in your local community within a supportive team.

• Wage:

  £20,933 a year

  Minimum wage rates (opens in new tab)

  Salary for 16 - 20 is £20,933

  21+ £24,521

  subject to national apprenticeship wage increases

• Training course: Housing and property management (level 3)
• Hours: Monday - Friday, 9.00am - 5.00pm Occasional work with communities outside of normal office hours, including weekends.

  37 hours a week

• Start date:

  Monday 7 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To undertake a development programme leading to a National Vocational Qualification in Housing and Property Management Level 3 as part of an apprenticeship and to actively participate in their own development plan agreed with their line manager and NVQ assessor
• Provide an efficient and effective Business Support service to the Tenant Relationships Team
• Take ownership of enquiries, and to communicate effectively with customers, colleagues and internal/external personnel
• To support team administrative activities
• To ensure accurate record keeping using IT systems
• To follow instructions and procedures within the Housing Service
• To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team members, colleagues and other persons
• Recognising the importance and benefits of effective team working
• Work alongside experienced Business Support, Housing professionals whilst learning all aspects of the Business Administration
• To become part of an efficient housing team, and to provide business support in line with ‘best practice’ ensuring compliance to relevant policies
• To gain an understanding of all aspects of the housing service

Where you'll work

Ebley Mill
Ebley Wharf
Stroud
Gloucestershire
GL5 4UB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE APPRENTICE ACADEMY LIMITED

Training course

Housing and property management (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Customer Service: Apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders
• Communication: Demonstrate appropriate communication skills to enable timely identification and/or resolution of issues for customers and appropriate signposting to other colleagues and/or partner agencies.
• Collaborative working: Work collaboratively with colleagues and partners to achieve individual, team and business targets.
• Respond to vulnerability: Use skill and judgment to understand the needs of vulnerable individuals and groups(including those with complex needs) and respond appropriately
• Information collection and sharing: Use a variety of methods to identify, collect and communicate technical and other information in a confident and effective manner.
• Influencing and negotiating skills: Influence and negotiate with customers, partners and suppliers.
• Self Management: Organise and plan their own work to ensure tasks are completed and deadlines met.
• Problem Solving: Use a problem solving and flexible approach in their day to day duties.
• Tools and Equipment: Effective use of IT equipment and software, through administration and the appropriate use of work equipment
• Decision making: Effective decision making in order to apply the businesses objectives and priorities.

Training schedule

The training will be online via The Apprentice Accademy studying Housing and Property Management Level 3

Requirements

Essential qualifications

GCSE in:

• English (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Team working
• Initiative
• Non judgemental
• Patience

About this employer

Welcome from our Chief Executive Thank you for your interest in working for Stroud District Council. It’s a great place to work. We are a friendly, welcoming team, passionate about the work that we do to make a positive difference for the communities we serve. We place our communities at the heart of everything we do, and work to continuously improve the services we provide for our residents, tenants and businesses. We care about each other too, and are known for our positive approach to flexible working, our family-friendly policies, and our commitment to the health and wellbeing of our staff and to equality, diversity and inclusion. To find out more please look at the Jobs & Careers pages on the website.

https://www.stroud.gov.uk/jobs-and-careers/benefits-of-working-for-us (opens in new tab)

Company benefits

• Excellent pension scheme
• Flexi Working Scheme
• Hybrid working approach
• Employee Wellbeing Offer
• Cycle scheme
• Gym discount at Active Lifestyles 

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• A future in our Housing Team within a variety of roles 

Ask a question

The contact for this apprenticeship is:

THE APPRENTICE ACADEMY LIMITED

recruitment@stroud.gov.uk

The reference code for this apprenticeship is VAC2000035262.

Apply now

Closes on Sunday 12 July 2026