Customer Service Apprenticeship - Nottingham

Pickfords

Industrial Park (NG16 2UZ)

Closes in 29 days (Thursday 9 July 2026)

Posted on 4 June 2026

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Contents

Summary

Pickfords are looking for a new Apprentice Move Manager. You will be studying toward your Customer Service Practitioner apprenticeship L2.

Wage

£24,784.50 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday 9AM-5:30PM

37 hours a week

Start date

Thursday 16 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Start your career with Pickfords as an Apprentice Move Manager. Gain valuable customer service and administration experience while working towards a Customer Service Practitioner Level 2 Apprenticeship with a leading national removals and storage company.


You will work closely with experienced colleagues who will provide full training and support, helping you build the knowledge and skills needed for a successful career in customer service and operations.


Day-Day Responsibilities:


Act as a key point of contact for customers throughout their moving journey.

  • Communicate with customers by telephone, email and other business channels.
  • Support customers with enquiries and provide accurate information about services.
  • Update and maintain customer records and documentation using company systems.
  • Assist with booking and coordinating removals and storage services.
  • Identify opportunities to promote additional products and services where appropriate.
  • Process administrative tasks accurately and within agreed timescales.
  • Work collaboratively with colleagues to ensure a positive customer experience.
  • Participate in team meetings, training sessions and apprenticeship learning activities.
  • Follow company policies, procedures and customer service standards.


    Where you'll work

    Industrial Park
    NG16 2UZ

    • Training

    Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

    Training provider

    Training course

    Customer service practitioner (level 2)

    Understanding apprenticeship levels (opens in new tab)

    What you'll learn

    Course contents
    • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
    • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
    • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
    • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
    • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
    • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
    • Demonstrate patience and calmness.
    • Show you understand the customer’s point of view.
    • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
    • Maintain informative communication during service recovery.

    Training schedule

    Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 12 month Apprenticeship, you will have obtained your Customer Service Practitioner apprenticeship L2 Apprenticeship.

    Requirements

    Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

    Skills

    • Administrative Skills
    • Attention to Detail
    • Customer Care Skills
    • IT Skills
    • Organisational Skills
    • Communication Skills

    Other requirements

    The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.

    About this employer

    Pickfords is one of the UK's best-known removals and storage companies, providing professional moving services for both residential and commercial customers. We are looking for a motivated and enthusiastic Apprentice Move Manager to join our team in Nottingham.

    After this apprenticeship

    There is a possibility of being offered a full time role after successful completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    George Marsh

    george.marsh@pgon.co.uk

    07756 875243

    The reference code for this apprenticeship is VAC2000035118.

    Apply now

    Closes in 29 days (Thursday 9 July 2026)

    After signing in, you’ll apply for this apprenticeship on the company's website.