Customer Service Apprentice (Level 3)
NORTHERN ENGINEERING (SHEFFIELD) LIMITED
Sheffield (S25 2JY)
Closes in 24 days (Tuesday 30 June 2026 at 11:59pm)
Posted on 5 June 2026
Contents
Summary
As an Apprentice Customer Service Adviser, you will be the first point of contact for customers, helping resolve queries, providing great service and building positive relationships while learning valuable skills on the job.
- Wage
-
£16,862 a year
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday 9am - 5pm.
38 hours 9 minutes a week
- Start date
-
Wednesday 1 July 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties:
- Ensure with service provision a positive customer experience
Process all incoming orders working to AS9100 standard as per NES 002 procedure - Manage order life cycle including but not limited to order entry, backlog management, rush orders, customer returns and status update
- Works to meet or exceed Bookings targets
- Handle and effectively screen incoming calls
- Deal with standard sales enquiries
- Update GP to ensure accuracy of quote hit rate data
- Process BOMS for all standard and some non-standard parts
- Provide support and back up to Business Support and the Sales Team
- Own record keeping of all production route cards
- Work closely with all functional departments to resolve any issues that would adversely affect the customer experience
- Provide cover for certain elements of the Customer Services Team Leader during periods of absence
- Provide cover for certain elements of Contract Review & Project Coordinator’s role during periods of absence
- To carry out any other tasks requested by the Customer Services Team Leader
Standards of performance:
- Deliver excellence in Customer Services, working to the principles of Customer FIRST
- Embodies the Company Mission, Vision and Values
- Maintains focus on Continuous Improvement (CI)
- Systems, records and processes are up-to-date and accurate
- Information can be located quickly and easily
- Information is communicated on a timely and effective basis
- Maintains working knowledge of company products and services
- No inappropriate use of company systems and facilities
- Maintains records and workflow to enable others to follow or operate job role
- Results driven and cost conscious
- Recognised as contributing to the success and effectiveness of the Business
- Recognised as an effective and reliable team player
Knowledge and Expertise:
- IT skills
- Excellent verbal and written communication skills
- Capable of managing and prioritising under pressure
- Good team player
Where you'll work
Haigh Moor Drive Brooklands Park
Sheffield
S25 2JY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TOTAL TRAINING PROVISION LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Specialist Level 3.
Learner will receive a dedicated tutor who will support throughout. Delivery can be tailored to be either face to face or remote.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
- Initiative
About this employer
Dedicated to advancing elastomeric technologies, NES provides superior expertise in the innovation, development, and manufacturing of advanced sealing solutions for some of the world’s most demanding and safety-critical applications.
After this apprenticeship
- Team Leader
- Office Manager
Ask a question
The contact for this apprenticeship is:
TOTAL TRAINING PROVISION LIMITED
Chloe Holmes
chloe.holmes@total-tp.com
The reference code for this apprenticeship is VAC2000034872.
Apply now
Closes in 24 days (Tuesday 30 June 2026 at 11:59pm)