Business Administration Apprentice
ANGEL TRUST - A CHARITY FOR THE PEOPLE
BISHOP AUCKLAND (DL14 7JN)
Closes in 14 days (Wednesday 17 June 2026 at 11:59pm)
Posted on 3 June 2026
Contents
Summary
This is an exciting opportunity to come and join our growing team. This role is designed to help the apprentice develop strong professional skills while contributing to the day-to-day operations that enable the organisation to grow, deliver services and maintain excellent relationships with customers, partners, and the community.
- Wage
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£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday 9 am – 5pm with 30 minutes unpaid lunch break.
37 hours 30 minutes a week
- Start date
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Monday 13 July 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Office & Administrative Support:
The apprentice will play an important role in keeping the office running effectively by:
- Managing incoming calls, emails, and enquiries, ensuring they are handled professionally and directed to the correct team members.
- Supporting the creation, updating, and organisation of digital and paper based records.
- Assisting with general office duties such as filing, scanning, data entry, and document preparation.
- Helping maintain a tidy, organised, and welcoming office environment.
Customer & Community Engagement:
Angel Trust Trading interacts with a wide range of customers, supporters, and partners. The apprentice will support this by:
- Providing friendly and helpful customer service both in person and over the phone.
- Assisting with booking enquiries, order processing, or service requests depending on business needs.
- Supporting community focused activities, events, or campaigns where required.
- Ensuring all interactions reflect the organisation’s values of compassion, professionalism, and integrity.
Business Operations & Coordination:
The apprentice will gain experience in the operational side of the organisation by:
- Assisting with scheduling, diary management, and internal communication.
- Helping prepare reports, spreadsheets, and basic business documents.
- Supporting stock management, supplier communication, or purchasing tasks where relevant.
- Contributing to the smooth coordination of projects, events, or trading activities.
Digital & Systems Support:
Developing confidence with digital tools is a key part of the apprenticeship:
- Updating internal systems and databases with accurate information.
- Supporting social media updates, website content, or marketing materials under guidance.
- Learning to use office software confidently, including email, spreadsheets, and document creation.
Where you'll work
BELVERDERE HOUSE
KINGSWAY
BISHOP AUCKLAND
DL14 7JN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BISHOP AUCKLAND COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Monthly tutor visits and dedicated 6 hours per week in the work place for off the job training.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4 / A*-C / Level 2)
- Maths (grade 9-4 / A*-C / Level 2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Positive attitude
- Willingness to learn
- Reliability
- Punctual
- Proactive approach
About this employer
Angel Trust is a registered charity that supports people in need across County Durham.
After this apprenticeship
Potential progression into roles such as Administrative Assistant, Customer Service Coordinator, Marketing Support, or Office Coordinator within Angel Trust Trading or the wider Angel Trust organisation.
Ask a question
The contact for this apprenticeship is:
BISHOP AUCKLAND COLLEGE
David Brough
david.brough@bacoll.ac.uk
01388 743164
The reference code for this apprenticeship is VAC2000034764.
Apply now
Closes in 14 days (Wednesday 17 June 2026 at 11:59pm)