Customer and Reception Support Apprenticeship

Student Choice Plymouth

Plymouth (PL4 6AL)

Closes in 22 days (Friday 27 November 2026 at 11:59pm)

Posted on 4 November 2026

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Summary

This is an excellent opportunity to start your career within the property lettings sector. Working in the student lettings office, you will be assisting with all aspects of the lettings sector and working directly with customer enquiries. Duties include: data inputting to digital systems, creating tenancy agreements, responding to enquiries.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm (1 hour unpaid lunchbreak). There will be a requirement to work Saturdays (1 - 2 Saturdays per month - summer only). Working times will be confirmed at interview.

37 hours 30 minutes a week

Start date

Monday 30 November 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The business supports student accommodation requirements and covers most of the city areas.  We offer the potential candidate a great chance to get involved with all aspects of the property letting business and to be involved in a variety of tasks that could include:

  • Manning the front desk when required and ensuring every customer is greeted in a friendly, positive and enthusiastic manner
  • Data inputting to our digital systems
  • Creating tenancy agreements
  • Responding to phone/email enquiries
  • Ensuring all enquiries are dealt with swiftly or passed to the correct department
  • Providing marketing/social media support for advertising properties to prospective applicants
  • Processing of client and business information
  • Supporting any other business tasks as necessary

Where you'll work

74 North Road East
Plymouth
PL4 6AL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FOCUS TRAINING (SW) LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Full Customer Service Practitioner qualification - Level 2
  • On the job training to support role development
  • Off the job training to support qualification requirements
  • Employer to allocate dedicated training time for Off the job training requirements
  • Functional Skills support - (maths/English) - if required

Requirements

Desirable qualifications

GCSE in:

  • English (grade A/9 - C/4)
  • Mathematics (grade A/9 - C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Multi-tasking skills
  • Trustworthy
  • Willingness to learn

Other requirements

Part of qualification will require regular College attendance (one full day per month) to support qualification requirements. College is based near Marsh Mills, Plymouth.

About this employer

Student Choice Plymouth were established in 2013 and have grown rapidly to become one of the city's market leaders when it comes to student accommodation and have experience in all aspects of the property market from buying and development to letting and selling.

After this apprenticeship

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

  • The employer is keen to encourage and develop candidate as much as possible and support any progression opportunities upon successful of level 2 qualification.
  • Progression to a level 3 qualification. 

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Trevor Barnes

trevor.b@tftg.org

07836 536590

The reference code for this apprenticeship is VAC2000034695.

Apply now

Closes in 22 days (Friday 27 November 2026 at 11:59pm)