ICT Operations Apprentice (Rushcliffe Borough Council)
Rushcliffe Borough Council
Nottinghamshire (NG2 7YG)
Closes in 11 days (Monday 15 June 2026)
Posted on 3 June 2026
Contents
Summary
To assist the ICT Operations team and become familiar with a wide range of computer related functions and operations. Including, but not limited to assisting customers at the ICT Walk-Up Desk in a professional manner.
- Wage
-
£15,392 to £24,454.04, depending on your age
National Minimum Wage
Minimum wage rates (opens in new tab)
Dependant on national minimum wage based on age.
Salary will be pro rata to a 37 hour contract.
- Training course
- Information communications technician (level 3)
- Hours
-
Working hours will be fixed to 9am- 5 pm shifts Monday- Thursday, 9am- 4pm on Friday but flexible hours may be required.
This role is primarily Office base, with Work From Home days for completion of coursework (4 days in the office 1 Day at home)
37 hours a week
- Start date
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Monday 6 July 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
1. Service Desk
- Assist the Operations team in meeting the defined SLA’s and where these are breached escalate appropriately
- Maintain and Update the ICT Asset Database, including accurate records on Joiners and Leavers
- Ensure calls are logged and updated on our Halo Service Desk tool
- Follow the ITIL framework to deal with user enquiries
- The building and decommissioning of laptops and android devices
- Fixing and replacing parts on RBC devices
1. Operations
- Learn and complete daily operations checks to ensure systems are working correctly
- Communicate regularly with the ICT Assistant Operations Manager regarding the current status of tickets and escalate any aging tickets
1. Manual Operations
- The installation of desks with Monitors, power Bricks and rj45 connectors
- Disposal of ICT equipment inline with policy, ensuring a WEE certification is obtained
- Cabling and moving larger items including MFD, Servers, Switches and Data cabinets are dealt with in an appropriate manner to protect against data loss
1. Customer Services
Always establish and portray a professional image of the department with a ‘can do’attitude. Set expectations as appropriate for the resolution of issues whilst demonstrating the willingness to go the ‘extra mile’
Knowledge Base
Assist with the creation and amendment of the necessary support documentation to ensure known errors and trouble shooting guidance is recorded, assisting colleagues in resolution of ICT issues and ensuring a foundation of appropriate technical knowledge ismaintained
6. Technical Projects
Assist with carrying out technical project work, including the Annual Replacement Programme, ensuring targets are met and deliverables are to the requiredquality and standard
6. Administration
- Assist with purchasing of consumable ICT items ensuring specification is in line with standards laid down by ICT
- Assisting in taking notes and following up actions from the ICT management team
6. Training
- To actively participate in your own development plan which will be agreed with your line manager and the assessor from the training provider
- To achieve personal development targets, as agreed with your line manager
- To complete and undertake mandatory Rushcliffe Borough Council training
- Complete ITIL foundation course
- Complete CompTIA A+ training
6. Other Duties
- Carry out any other duties that are reasonably required and not exceeding the grading of the post
- Where applicable: duties may include attendance at evening meetings and/or work outside normal office hours
- User must have a driver’s licence and access to a car for work use
Where you'll work
Rushcliffe Arena
Rugby Road
Nottingham
Nottinghamshire
NG2 7YG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ESTIO TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
We will provide a corporate induction which is a comprehensive induction to ensure the apprentice is aware of our policies and procedures, our Council structure, important systems, e-learning requirements, basic IT security, important information regarding payslips, booking annual leave, our rewards and benefits and our EAP information. We will also run through important health and safety important. The apprentice will also have a local induction with their line manager within the IT team so that they are aware of how the team operates and to ensure they can access any local systems within IT.
We will also require the apprentice to complete all the necessary mandatory training which includes the list below.
• GDPR 1,2 and 3
• Fire Awareness
• Display Screen equipment
• Sexual harrassment
• Safeguarding Children
• Safeguarding Adults
• Information Management Certification
• Cyber Crime
• Managing information
• Freedom of Information
• Information Classification
• Prevent Training
As a Council we like to support carer progression through training and development, the apprentice will have regular 121s and an annual performance development review (appraisal) with their line management to discuss any support or training they feel would be beneficial for their role and their development.
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Organisation skills
- Problem solving skills
- Team working
- IT Literate
- Flexible, hard working
- Work on own initiative
- Able to follow instructions
- A professional approach
- Excellent communication skills
- Customer focused
Other requirements
Experience
Essential
- An interest of working in an ICT environment.
- An interest in computer equipment and software and how to troubleshoot problems
- Experience using basic functions of a laptop and Mobile Phone and an understanding of their use
Desirable
- Understanding of networking and Helpdesks
- Working knowledge of computer equipment and software currently in use within a corporate environment, including MS 365 tools and experience working withwindows 11
- Has worked in a customer facing role
Knowledge
Essential
- IT Literate (e.g. Word processing, databases, spreadsheets, Internet)
- Confident using computer equipment
Desirable
- Knowledge of Internet technology
- Knowledge of Local Authority procedures
Physical Requirements
- Physically capable of lifting reasonably heavy boxes and/or equipment after appropriate manual handling training
- Must be able to use step ladders
Special Working Conditions
- Able to work out of hours if required
- Must have full Driving License and a Car
**Reasonable adjustments will be made in line with the Equality Act 2010
About this employer
About Company
Rushcliffe Borough Council is a modern forward-thinking authority providing high quality services to over 119,000 people across South Nottinghamshire, England. Our modern purpose built head office is based in the thriving town of West Bridgford steeped in sporting history and home to Trent Bridge cricket ground and Nottingham Forest Football club. The borough also includes the towns of Bingham and Cotgrave as well as numerous villages and surrounding rural areas. In addition to our offices based in West Bridgford we have two depots and manage Rushcliffe Country Park in Ruddington.
We are a high performing Council who strive to deliver the best services possible to our residents.
Rushcliffe Borough Council offer a fantastic benefits package including:
- Reduced membership fees to our onsite leisure centres at Rushcliffe Arena and Bingham
-Free parking at our sites
-Local government pension scheme
-Employee Assistant programme and Rushcliffe rewards benefit platform
-Generous annual leave entitlements starting at 26 days excluding bank holidays
https://www.rushcliffe.gov.uk/ (opens in new tab)
Company benefits
- Free car parking
- Reduced onsite gym membership
- Local Government pension scheme
- Generous annual leave package
- Employee Assistance Programme
- Cycle to Work scheme
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- At the end of the agreed apprenticeship we can not guarantee employment within the Council and the apprentice would need to apply for vacancies which become available
Ask a question
The contact for this apprenticeship is:
ESTIO TRAINING LIMITED
The reference code for this apprenticeship is VAC2000034617.
Apply now
Closes in 11 days (Monday 15 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.