Apprentice – Information Communications Technician

BPX Electro Mechanical Company Ltd

ROTHLEY (LE7 7NL)

Closes in 16 days (Thursday 18 June 2026 at 11:59pm)

Posted on 1 June 2026

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Summary

BPX is looking for an IT Apprentice to supplement our existing IT team. This apprenticeship will give you a fantastic opportunity to learn about, and gain hands on experience with various elements of IT and to support our continuing development of the systems and technology we use.

Wage

£16,575 a year

Minimum wage rates (opens in new tab)

  • £8:50 P/Hour – Months 1-6
  • £9:00 P/Hour – Months 7-12
  • £9:50 P/Hour – Months 13 – 18

*Dependant on Government Guidelines

Training course
Information communications technician (level 3)
Hours
Monday - Friday: 8.30am to 5.00pm

37 hours 30 minutes a week

Start date

Monday 6 July 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role will include hardware and software installation, support and administration of:

  • 1st line desktop/laptop on-site, remote and telephone. (hardware/software)
  • Networking (WAN, LAN, switches, routers, access points and related devices)
  • Telecoms (PBX, SIP, internet services and telephone lines)
  • Servers (virtual and physical)
  • Mobile phones and mobile device management (MDM)
  • Printers/MFP

Where you'll work

UNIT 3
ROTHLEY LODGE
LOUGHBOROUGH ROAD
ROTHLEY
LE7 7NL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LOUGHBOROUGH COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • A mixture of blended learning in the workplace and taught delivery every Friday at the Loughborough College
  • Attendance to Loughborough College for an Induction Day. (Induction to take place on the last Wednesday of the month that you are enrolled, 9:30am-3pm. Confirmation of date provided upon enrolment)
  • Diarised visits from dedicated Trainer/Assessor
  • On-the-job training
  • Off-the-job training

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)
  • Science (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

We are looking for someone with a positive attitude together with a willingness to learn and to succeed in this apprenticeship. The successful candidate will be a team player and be able to organise themselves and their work. A commitment to going the extra mile and doing the best you can in all of the tasks.

About this employer

For 60 years BPX has built a reputation as the leading independent distributor of factory automation products – from computers to connectors, from robots to relays and everything in between. We now employ over 180 people and from our 15 locations throughout the UK & Ireland provide a local service to our customers.

Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work to our ‘F-Plan’ of being Fast, Focussed, Flexible, Friendly and Fun – which explains why we have so many long-service awards across the Organisation.

 

BPX are the strategic partner to market leading brands such as Schneider Electric, Mitsubishi, Omron and many more, offering innovative products, solutions and technical support to thousands of customers UK wide.

https://www.bpx.co.uk/ (opens in new tab)

Company benefits

  • Employee Assistance Programme
  • Recruitment referral bonus
  • Free onsite parking
  • Opportunities for career progression
  • Cycle to work scheme
  • Gym discounts
  • And more

After this apprenticeship

Long term post after apprenticeship, career development opportunity.

We have two previous apprentices still developing their careers with us.

Ask a question

The contact for this apprenticeship is:

LOUGHBOROUGH COLLEGE

Sophia Cleaver

apprenticeships@loucoll.ac.uk

The reference code for this apprenticeship is VAC2000034274.

Apply now

Closes in 16 days (Thursday 18 June 2026 at 11:59pm)