ICT Apprenticeship - Remote
Riverdale Healthcare - Head Office
Ellerbeck Way (TS9 5QT)
Closes in 29 days (Friday 3 July 2026)
Posted on 2 June 2026
Contents
Summary
Riverdale Healthcare are looking for a new ICT Apprentice. You will be studying toward your Information Communications Technician Apprenticeship Level 3.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 8:00am - 5:00pm.
40 hours a week
- Start date
-
Friday 10 July 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Riverdale Healthcare are looking for a motivated and enthusiastic ICT Apprentice to join their technology team. Working closely with the Technology Manager, you will gain valuable experience supporting both internal systems and stakeholders across the business.
This is an exciting opportunity to develop your technical knowledge while contributing to large-scale business projects and helping improve the efficiency of systems used across the organisation. You will work with a variety of platforms including Microsoft 365, NHS systems, and practice management software, whilst liaising with external IT support providers to resolve technical and network issues.
Day-Day Responsibiltiies:
- Support the administration of business systems and user accounts
- Create, modify and remove user accounts across company platforms
- Assist with password resets and multi-factor authentication (MFA) support
- Manage user permissions and access requests
- Support updates and alterations to internal systems
- Act as a point of contact for NHS mailbox and website queries
- Maintain and update NHS website profiles and company intranet content
- Liaise with external IT support providers to resolve IT and network issues
- Coordinate engineer site visits where required
- Identify system inefficiencies and suggest improvements
- Support company-wide technology projects and system implementations
- Recommend hardware replacements and technology upgrades
Where you'll work
Ellerbeck Way
TS9 5QT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them.
Upon completion of this 15 month apprenticeship, you will have obtained your Information Communications Technician Level 3 Apprenticeship.
Requirements
Essential qualifications
in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Initative
- IT Skills
- Logical
- Organisational Skills,
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.
About this employer
Riverdale Healthcare is an ambitious dental group with dental practices located across England, delivering a range of NHS, private, and specialist dental treatment. We invest in our dental practices, ensuring that we continuously provide the best patient experience, with care delivered by our friendly, high-trained teams. Continued investment in our teams and infrastructure and creating a thriving working environment is what excites us. Riverdale Healthcare will continuously refine what makes a pleasurable visit, the experience. We aspire to build long lasting relationships with each and every one of our patients by building trust and performing dentistry the right way.
After this apprenticeship
There is a possibility of being offered a full time role after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
George Marsh
george.marsh@pgon.co.uk
07756 875243
The reference code for this apprenticeship is VAC2000034199.
Apply now
Closes in 29 days (Friday 3 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.