Apprentice Workforce Assistant – Payroll

Warwickshire County Council

Warwick (CV34 4RL)

Closes in 19 days (Thursday 11 June 2026)

Posted on 22 May 2026

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Summary

An excellent opportunity has arisen to start a career in payroll while gaining a nationally recognised qualification.

Join our Payroll team as a Payroll Apprentice, where you’ll learn, develop, and make a real impact from day one - supporting accurate, timely pay and continuous service improvements.

• Wage:

  £20,947.09 a year

  Minimum wage rates (opens in new tab)

  Pay will progress after 12 months in post to the national minimum wage of the apprentice, depending on the age of the apprentice.

• Training course: Payroll administrator (level 3)
• Hours: Monday - Friday, hours are flexible between 8.00am - 5.30pm.

  37 hours a week

• Start date:

  Monday 6 July 2026

• Duration:

  1 year 10 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Day to day planning of operational tasks to ensure delivery in line with relevant SLAs and guidelines
• Work collaboratively with the team to meet the outcomes of the service delivery plan
• Develop and maintain good working relationships with our range of key stakeholders, including statutory partners, service providers, voluntary sector and internal and external customers
• Process data and information
• Deal with day-to-day customer queries
• Work within agreed policy and procedural frameworks
• Deliver actions arising from Workforce Projects
• Make decisions within recognised guidelines
• Identify areas of service improvement and simplification 

Where you'll work

Shire Hall
Warwick
CV34 4RL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• gather, analyse and process payroll data and information
• resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• deal with complaints, following processes and escalating complex situations
• meet client or customer needs in line with service level agreements
• provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• select appropriate media for communication etc recognising the advantages and risks related to each method
• escalate concerns relating to deadlines in a timely manner, suggesting solutions
• use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• use computerised payroll software and spreadsheet packages such as MS Excel
• use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
• gather, analyse and process payroll data and information
• resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
• deal with complaints, following processes and escalating complex situations
• meet client or customer needs in line with service level agreements
• provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
• adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
• select appropriate media for communication etc recognising the advantages and risks related to each method
• escalate concerns relating to deadlines in a timely manner, suggesting solutions
• use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
• Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
• develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
• use computerised payroll software and spreadsheet packages such as MS Excel
• use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

Our training partner for the delivery of this apprenticeship is MBKB, with whom you will study and complete a Payrole level 3 Apprenticeship. For more information about this programme, see here:

https://mbkbgroup.com/course/payroll-administrator/

Requirements

Desirable qualifications

GCSE in:

• English (grade Grade A* - C / 9 - 4)
• Maths (grade Grade A* - C / 9 - 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Team working
• Creative
• Initiative
• Patience

Other requirements

This role will be subject to WCC's flexible working policy, meaning you can work from the office or from home. In all likelihood, there will be a balance between the two. All equipment needed for this will be provided. Please consider your travel requirements for getting to the office location (central Warwick) before applying.

About this employer

Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 380 apprentices, most of whom have been retained in further roles at the Council.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

It is Warwickshire County Council policy to seek that all our apprentices are retained in a further position, subject to performance and completion of the apprenticeship, and an available vacancy.

Ask a question

The contact for this apprenticeship is:

Warwickshire County Council

Joeanne Bourne

joeannebourne@warwickshire.gov.uk

The reference code for this apprenticeship is VAC2000033223.

Apply now

Closes in 19 days (Thursday 11 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.