Apprentice Service Co-ordinator

MRM ELECTRICAL SOLUTIONS LIMITED

5 Bankside, The Watermark (NE11 9SY)

Closes in 28 days (Thursday 18 June 2026 at 11:59pm)

Posted on 21 May 2026

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Summary

An exciting opportunity has arisen for Apprentice Service Coordinator at MRM Solutions. The company are looking for a motivated and organised apprentice to join their busy office team. This is an excellent opportunity for someone looking to start a career while gaining experience in a professional office environment.

 

• Wage:

  £15,600 a year

  Minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: 37.5 hours per week 9am – 5pm Monday – Friday, 30 min lunch.

  37 hours 30 minutes a week

• Start date:

  Sunday 21 June 2026

• Duration:

  3 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The successful candidate will support the day-to-day running of the business, assisting with administration, customer service, and general office duties while working towards a Level 3 Apprenticeship in Business Administration with Access Training.

Duties to include:

• Use of Excel spreadsheets and accounting software, including SAGE.
• Answering the telephone and directing enquiries professionally
• Dealing with accounts queries
• Supporting credit control duties and chasing outstanding payments, inputting data
• Printing and processing invoices
• Checking off supplier statements
• Scanning & filing documents
• Other general administrative tasks as required

Applicants should have good IT skills and be willing to learn.  Full training will be given.

Probationary period applies.

Where you'll work

5 Bankside, The Watermark
NE11 9SY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard, including monthly day release at Access Training on Team Valley.

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Team working
• Initiative
• Time Keeping

Other requirements

Initially, a fixed-term contract for the duration of the apprenticeship (16 months) will be reviewed on successful completion of the apprenticeship with a view to becoming permanent for the right candidate.

Please ensure you can travel to this employer for a 9.00am start.

About this employer

Established in 2009, MRM Solutions is a specialist electrical and integrated systems contractor delivering design, installation, and maintenance services across the North East and throughout the UK. The company works with residential, commercial, industrial, and public-sector clients, providing safe, reliable, and high-quality electrical solutions tailored to each project.

After this apprenticeship

There is an excellent opportunity to develop your skills for the right candidate who is enthusiastic and willing to learn.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING LIMITED

Eva Wright

ewright@accesstraining.org

The reference code for this apprenticeship is VAC2000033043.

Apply now

Closes in 28 days (Thursday 18 June 2026 at 11:59pm)