Customer Service Apprentice

SIGN IN APP LIMITED

Northampton (NN4 7XD)

Closes on Tuesday 21 July 2026

Posted on 21 May 2026

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Summary

Fantastic opportunity to work for one of the world’s fastest-growing visitor management platforms. As part of your role you will be repsonding to customer enquiries, handle all cusomter data responsibly & much more, If you are interested apply today !

Wage

£16,640 a year

Minimum wage rates (opens in new tab)

£16,640 to £18,000 per annum

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.00am - 4.30pm office based

40 hours a week

Start date

Tuesday 4 August 2026

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Respond to customer enquiries via live chat, email, and phone in a timely and professional manner
  • Troubleshoot customer issues and provide clear, accurate solutions
  • Develop a thorough working knowledge of the Sign In Solutions product and how customers use it
  • Support customers through onboarding and initial setup
  • Escalate complex issues to senior team members following established procedures
  • Maintain accurate records of customer interactions and resolutions within internal systems
  • Share customer feedback and identify recurring issues or trends with the wider team
  • Use AI tools to assist with research, drafting responses, and resolving customer queries efficiently
  • Contribute to ongoing improvements in support processes and documentation
  • Complete all apprenticeship coursework, assignments, and assessments within the 15-month programme
  • Attend all scheduled apprenticeship training sessions and reviews
  • Handle all customer data responsibly and in line with the Company Data Protection Procedure
  • Limit the risk of personal data breaches at all times
  • Follow all company security protocols and best practices

Skills Required:

  • Strong verbal and written communication skills
  • A genuine interest in customer service and helping people
  • Positive attitude with a willingness to learn and develop
  • Ability to work well within a team
  • Basic understanding of PC/Mac and common software applications
  • Reliable, punctual, and well-organised
  • Attention to detail

Where you'll work

4 Waterside Way
Northampton
NN4 7XD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Customer service Level 2
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/c)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental

About this employer

Our client created a smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community.

To provide first-line customer support via live chat, email, and phone, while completing a Level 2 Customer Service Apprenticeship. The role is designed to develop the apprentice's customer service skills and product knowledge within a structured learning environment, supported by the wider Customer Support team.

Company benefits

  • 25 days holiday + bank holidays, free parking, optional health scheme, social events

After this apprenticeship

  • Possible full time permanent position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC2000033007.

Apply now

Closes on Tuesday 21 July 2026