Business Administrator Apprentice
Wilkin Chapman Rollits
Grimsby (DN31 2LJ)
Closes in 16 days (Saturday 6 June 2026 at 11:59pm)
Posted on 21 May 2026
Contents
Summary
Join Wilkin Chapman Rollits as a Business Administration Apprentice and gain hands-on experience within one of the UK’s largest recovery teams. Develop skills in client reporting, audits, quality processes and business systems while completing a Level 3 Business Administration Apprenticeship.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday-Friday 9am-5pm (1 hour unpaid lunch).
35 hours a week
- Start date
-
Monday 15 June 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Producing accurate management information and client reports in line with department KPIs and client expectations
- Supporting the preparation, organisation and review of reports for internal teams and external clients
- Assisting with audits, including file reviews, call reviews and quality checks to ensure compliance standards are maintained
- Supporting the maintenance of quality accreditations, including ISO 9001, ISO 27001 and Lexcel
- Helping improve internal reporting systems, processes and administrative procedures
- Assisting with data cleansing and ensuring records and information are accurate and up to date
- Drafting and preparing responses to customer or defendant complaints under supervision
- Working in line with company policies, professional standards and conduct risk requirements
- Promoting Treating Customers Fairly (TCF) and Consumer Duty principles in day-to-day work
- Providing a high standard of administrative support to the Recoveries Team
- Communicating professionally with colleagues, clients and stakeholders
- Managing workload effectively while meeting deadlines in a fast-paced office environment
- Developing knowledge, skills and behaviours through completion of the Level 3 Business Administration Apprenticeship programme
- Attending training sessions and completing off-the-job learning as part of the apprenticeship programme
Where you'll work
Cartergate House
26 Chantry Lane
Grimsby
DN31 2LJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TEC PARTNERSHIP
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Level 3 Business Administrator Standard
- A bespoke programme of technical and vocational training
- Functional skills in Maths and English*if applicable
The successful candidate will be assigned a dedicated work-based trainer who will provide support and guidance throughout the course. This apprenticeship is delivered wholly in the workplace; the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless maths or English is required as part of the apprenticeship.
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
Other requirements
Prior to applying please ensure you are able to get to and from this workplace within the operating hours
Please be aware as the first part of the process you will be asked to complete a Learner Form and online assessments in English and Maths. You will receive one to one Information, Advice and Guidance with one of the Learner Engagement Team.
About this employer
Wilkin Chapman Rollits is the largest law firm based in Lincolnshire and East Yorkshire, with offices in Grimsby, Lincoln, Louth, Hull, York, and Beverley. With a combined heritage of over 300 years, we offer expert legal advice across commercial, public, and private client sectors. Our people are at the heart of what we do, and we’re committed to developing future talent through high-quality training, professional support, and a friendly, inclusive working environment.
After this apprenticeship
- Possible permanent contract upon successful completion of the apprenticeship and further enhanced industry-based training
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
- Transferable skills that are invaluable in the wider world of work
Ask a question
The contact for this apprenticeship is:
TEC PARTNERSHIP
Claire
myapprenticeship@grimsby.ac.uk
The reference code for this apprenticeship is VAC2000032954.
Apply now
Closes in 16 days (Saturday 6 June 2026 at 11:59pm)