IT Apprentice (1st Line Support) - Horsham

INVOLVE SELECTION LIMITED

Horsham (RH12 1AY)

Closes in 8 days (Friday 29 May 2026 at 11:59pm)

Posted on 19 May 2026

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Summary

Our client is an expanding IT Service Provider based in Horsham, who is now looking for a motivated Apprentice IT Support Technician to join their growing team. This is a great opportunity for someone who enjoys technology, solving problems, and learning how business IT systems work in the real world. 

Wage

£16,000 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.30pm.

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You do not need to know everything already as they already have experience in hiring and developing ICT apprentices. What matters most is that you are curious, reliable, and willing to learn and able to work through problems using the training, tools, and resources available to you. 

Previous IT experience is useful but not essential. Any practical hands-on experience, such as DIY, carpentry, building, electrical work or similar, would be a bonus, as this role includes site work where you will need to think logically, plan cable routes and complete installations neatly and safely. A positive attitude and willingness to learn are more important. 
 
What You Will Be Doing:

You will learn how to support business customers with a wide range of IT issues, from simple user queries through to more technical troubleshooting. 
Your role will include: 
Logging, managing and updating IT support tickets 
Taking ownership of tickets from start to finish 
Speaking with customers in a professional and helpful way 
Investigating problems using internal notes, documentation and online resources 
Learning how to troubleshoot Microsoft 365, Outlook, Teams, OneDrive and SharePoint 
Supporting Windows PCs, laptops, printers and mobile devices 
Helping with user account setup, password resets and permissions 
Learning networking basics including routers, switches, Wi-Fi and firewalls 
Assisting with Ethernet and fibre cable installations 
Supporting VoIP phone systems and desk phones 
Attending customer sites with senior engineers 
Documenting fixes so the team can reuse them in future 
As your confidence grows, you will be trusted with more responsibility and encouraged to see jobs through properly rather than just passing them on.

What You Will Learn:

This apprenticeship will give you a broad foundation in business IT support. You will have the opportunity to learn: 
Microsoft 365 administration 
Outlook, Teams, SharePoint and OneDrive support 
Windows device troubleshooting 
Networking fundamentals 
Ethernet and fibre cabling 
Wi-Fi troubleshooting 
Cloud services 
Cyber security basics 
Remote support tools 
Customer service skills 
How to research, test and apply technical solutions 

You will be working with real systems, real customers and real technical problems. 

What They Are Looking For:

Interested in IT and technology 
A good problem solver 
Willing to learn and ask questions 
Patient, polite and professional with customers 
Able to follow instructions and processes 
Comfortable using computers 
Good at written communication 
Reliable and well organised 
Keen to build a long-term career in IT 

Where you'll work

Carmichael House
22 London Road
Horsham
RH12 1AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INVOLVE SELECTION LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • Level 3 Information Communications Technician Apprenticeship Standard
  • Functional Skills in maths and English if required
  • Blended on/off the job training and location to be confirmed

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working

Other requirements

  • Daily travel to and from Fareham
  • Immediate start available

About this employer

We manage your IT, security and Microsoft 365; so your business stays secure, productive and scalable.Fast, reliable IT support for businesses across Sussex, Surrey, London and Kent.

After this apprenticeship

  • Full-time employment is expected once the apprenticeship is complete
  • Further training opportunities with Higher Level Apprenticeships are also available

Ask a question

The contact for this apprenticeship is:

INVOLVE SELECTION LIMITED

Camilla Fielder

info@vocate.training

01273 044 056

The reference code for this apprenticeship is VAC2000032568.

Apply now

Closes in 8 days (Friday 29 May 2026 at 11:59pm)