IT Support Apprentice

DUNBLUE LIMITED

Milton Keynes (MK9 1UP)

Closes on Tuesday 23 June 2026

Posted on 14 May 2026

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Summary

This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and remote learning - gaining qualifications with Solveway Apprenticeships!

Wage

£17,500 a year

Minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday (Times to be confirmed).

37 hours 30 minutes a week

Start date

Wednesday 24 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities:

Provide first-line technical support to clients via phone, email, and remote tools

Assist with troubleshooting issues related to:

  • Windows desktops and laptops
  • Microsoft 365
  • Networking (Wi-Fi, routers, switches)
  • Printers and peripherals
  • Help with onboarding new users, devices, and services
  • Support senior engineers with installations, migrations, and project work
  • Maintain accurate documentation, tickets, and asset records
  • Follow internal processes, security policies, and escalation procedures
  • Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
  • Some out-of-area travel may be required at times to attend customer sites (expenses paid)

Where you'll work

Unity Place
Level 2
Milton Keynes
MK9 1UP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLVEWAY LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Expected duration of apprenticeship: 18 Months.

Apprenticeship level: Advanced - Level 3 (A level).

What training will the apprentice take and what qualification will the apprentice get at the end?

Information and Communications Technician Level 3 Apprenticeship Standard:

Training Provided:

  • CompTIA A+
  • AZ - 900

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Founded in 2007, dunBlue provides small and mid-sized businesses of all industries with the best possible advice, solutions and support for their IT & communications systems. We pride ourselves on fostering deep, meaningful relationships with our customers. With almost 20 years of experience in delivering both IT and telecom solutions, we know how to provide the right products, services and support for your business from beginning to end.

https://dunblue.com/ (opens in new tab)

Company benefits

• Company pension
• 20 days annual leave (+ bank holidays)
• Potential for a full-time position on successful completion of the apprenticeship

After this apprenticeship

Potential for a full-time position on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

SOLVEWAY LIMITED

The reference code for this apprenticeship is VAC2000031843.

Apply now

Closes on Tuesday 23 June 2026

After signing in, you’ll apply for this apprenticeship on the company's website.