Business Administration Apprentice

EXASCALE LTD

TELFORD (TF1 7EY)

Closes on Thursday 25 June 2026

Posted on 21 May 2026

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Summary

We are looking for an enthusiastic, motivated individual to join our team as a Business Administration Apprentice. This role is designed to provide administrative support to the department while you learn to develop, implement, and maintain administrative services, manage day to day tasks and allow breathing space for the office staff. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday - Friday : 9am-5pm.

37 hours 30 minutes a week

Start date

Friday 10 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Start - 3 months: 

  • To cut down first response time
  • Increase the resolution rate
  • Improve customer satisfaction

3-6 months 

  • Improve knowledge of company and understanding of the business as a whole
  • Improve the customer onboarding experience.
  • Improve the order journey

6-12 months 

  • Help build on the company knowledge base to help lower ticket volume
  • Have a good understanding of our CRM and other systems
  • Full ownership of their assigned tasks

12+ months 

  • To be fully independent in the role
  • Have a broader understanding of the organisation
  • Be able to work on their own projects with little guidance

Where you'll work

UNIT 5B
ORCHARD BUSINESS PA
HORTONWOOD 40
TELFORD
TF1 7EY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TELFORD COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • 1 day every 2 weeks term time at college
  • Work place mentor
  • College appointed assessor

Requirements

Essential qualifications

GCSE in:

  • English (grade C / 4)
  • Maths (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Patience

About this employer

We’re a UK-based provider of scalable business internet solutions and point-to-point multi-site connectivity. With nearly two decades of experience under our belt working with some of the most diverse companies in the country.
We have a small work environment with about 4 office staff and two Engineers.

After this apprenticeship

For the right candidate, the role could lead to a full-time position upon completion of the apprenticeship. With the potential to lead to training in different sectors within the company.

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

keely Hill-Harding

keely.hill-harding@telfordcollege.ac.uk

01952642255

The reference code for this apprenticeship is VAC2000031735.

Apply now

Closes on Thursday 25 June 2026