Customer Service - Apprentice

Weatheroak Medical Practice

BIRMINGHAM (B11 4RX)

Closes in 18 days (Monday 8 June 2026 at 11:59pm)

Posted on 14 May 2026

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Contents

Summary

Based at Weatheroak Medical Practice in Sparkhill. You will be working on the front desk, greeting patients, managing multi-line phones, and booking appointments while adhering strictly to confidentiality and data protection policies.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - 8:00 am to 6:30 pm Tuesday - 8:00 am to 6:30 pm Wednesday - 8:00 am to 6:30 pm Thursday - 8:00 am to 6:30 pm Friday - 8:00 am to 6:30 pm. Saturday - Closed - Sunday Closed.

37 hours 30 minutes a week

Start date

Monday 15 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Patient Greeting & Check-in: Welcoming patients, updating personal details, and managing patient arrivals.
  • Appointment Scheduling: Booking, cancelling, and amending appointments for doctors, nurses, and specialists, often using specialised, high-volume IT systems.
  • Communication Hub: Answering telephone enquiries, managing email, and directing patient queries to the appropriate clinician.
  • Administration: Handling patient records, scanning/filing correspondence, processing repeat prescriptions, and processing urgent, confidential patient information.
  • Care Navigation: Utilising protocols to signpost patients to the correct service, such as nurse practitioners, pharmacists, or urgent care, rather than only GPs.
  • Environmental Control: Ensuring the reception area is neat, tidy, and safe for patients

Where you'll work

35 WARWICK ROAD
SPARKBROOK
BIRMINGHAM
B11 4RX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The apprentice and all training will be based at Weatheroak Medical Practice
35 Warwick Road,
Sparkhill,
Birmingham,
West Midlands,
B11 4RA.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Initiative
  • Patience

Other requirements

  • Passing a Disclosure and Barring Service (DBS) check
  • Desirable speaking - Urdu, Farsi, or Persian and English language due to the majority of patience being from multicultural background

About this employer

WeatherOak Medical Practice are a GP Practice providing NHS Primary Care Services to the residents of Spark hill area of Birmingham.

https://www.weatheroakmedicalpractice.nhs.uk/ (opens in new tab)

After this apprenticeship

Career path and progression after completion of customer service apprenticeship you can become a customer service team supervisor, or be promoted to customer services manager. uman resources or marketing or move into other areas of a business, like sales or account handling.

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

The reference code for this apprenticeship is VAC2000031647.

Apply now

Closes in 18 days (Monday 8 June 2026 at 11:59pm)