Apprentice Credit Controller
Seca Ltd
Birmingham (B5 5QB)
Closes in 13 days (Wednesday 27 May 2026)
Posted on 13 May 2026
Contents
Summary
Are you looking to build a long-term career in credit control? Then look no further! Start your career today with a level 3 credit control apprenticeship with Seca and Kaplan. You will be gaining valuable workplace experience whilst working towards the qualification.
- Wage
-
£15,600 a year
- Training course
- Credit controller and collector (level 2)
- Hours
-
8.45am to 5.00pm Monday to Thursday, 8.45am to 4.45pm Friday
37 hours 30 minutes a week
- Start date
-
Monday 1 June 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Job duties:
- Debt collection
- Credit risk assessment
- Account reconciliation
- Cash allocation
- Excel and sage systems
- Weekly debtors reporting
Where you'll work
40 Barn Street,
Birmingham
B5 5QB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
KAPLAN FINANCIAL LIMITED
Training course
Credit controller and collector (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
- Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
- Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
- Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
- Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
- Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
- Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.
Training schedule
Advanced Credit Controller and Debt Collection Specialist Apprenticeship Level 3. A central role to many types of organisations, an Advanced Credit Controller will be setting policies, working with both internal commercial teams and external customers to ensure the cash flow of a business is maximised while achieving fair consumer outcomes. This programme is designed to enable an apprentice to develop and apply the core knowledge, skills and behaviours needed to progress and be successful in what is often a fast paced, target driven and customer facing role.
This Apprenticeship is delivered in partnership with The Chartered Institute of Credit Management (CICM), the largest recognised professional body in the world for the credit management community. Our Advanced Credit Controller and Debt Collection Specialist apprenticeship programme integrates four modules of technical training with work based experience. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training. For each module, learners will receive study text and sample questions and benefit from attending approximately 10, two hour, live interactive virtual classroom lessons. Access to tutor support via email or telephone is also provided.
This apprenticeship also enables apprentices to work towards achieving a Diploma in Credit Management, consisting of four exams. CICM modules: Credit Management Accounting Principles Business Environment ABusiness Law Innovative skills development To complement the technical training, apprentices receive access to a series of online modules designed to support the development of sector relevant skills at the right time for their job role. Set within the context of familiar financial sector settings, learners are challenged to think about their role and the critical skills they need to develop to have a successful career working in finance. Microsoft Specialist Skills Optional modules covering core Microsoft products, over 100 hours of online tuition supports learners in preparing for Microsoft accreditations. Globally recognised, our tuition and exams available at Associate and Expert levels will equip apprentices with the skills to unlock the potential of Microsoft Office products. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviors associated with your apprenticeship.
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths (grade 9/A* - 4/C)
- English (grade 9/A* - 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Administrative skills
- IT skills
- Problem solving skills
- Number skills
About this employer
Seca Ltd is the UK division of the global seca group, a market-leading manufacturer of medical measuring systems and weighing equipment. The company specializes in high-precision medical scales, body composition analyzers, height measuring systems, ECG equipment and healthcare diagnostic technology used in hospitals, clinics, GP surgeries, care homes and fitness environments.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
The future prospects for a credit controller role are strong because businesses will always need effective cash flow management and credit risk control.
Ask a question
The contact for this apprenticeship is:
KAPLAN FINANCIAL LIMITED
The reference code for this apprenticeship is VAC2000031570.
Apply now
Closes in 13 days (Wednesday 27 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.