Renewal Specialist Apprentice

SIGN IN APP LIMITED

Northampton (NN4 7XD)

Closes on Sunday 12 July 2026

Posted on 21 May 2026

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Summary

An exciting opportunity to work as a Renewal Specialist Apprentice. As part of your role, you will be responding to customer enquiries, serving as the primary point of contact, support testing, iteration, & much more, if you are interested, apply today! 

• Wage:

  £16,640 a year

  Minimum wage rates (opens in new tab)

  £16,640 to £18,000 per annum, depending on age & experience

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9am – 5.30pm, office-based. On occasion, you may need to work unsociable hours to communicate with the global team (this will be done remotely).

  40 hours a week

• Start date:

  Sunday 26 July 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Own and manage the renewal process for assigned customer segments
• Respond to customer enquiries related to renewals, including contract terms, pricing, billing, and renewal timing
• Manage cancellation requests and support save motions in partnership with internal stakeholders
• Ensure renewal documentation and system records are accurate and up to date
• Execute renewal workflows in alignment with company policies and timelines
• Partner with Account Management to ensure smooth hand-offs and alignment on renewal execution
• Collaborate with Customer Success, Finance, Legal, and Operations to resolve renewal-related issues
• Serve as the primary point of contact for renewal execution within assigned customer segments
• Actively participate in initiatives to automate and improve renewal processes
• Partner with internal teams to implement system and workflow enhancements
• Support testing, iteration, and rollout of process improvements
• Help reduce manual work and increase scalability over time

Skills Required:

The successful candidate will need to be well-organised and have previous experience in a customer-based setting. You must have excellent written and verbal communication skills, with the ability to manage multiple workflows and meeting deadlines. A driving licence would be preferred and at least a grade 4/C in both Maths and English GCSE. 

Where you'll work

4 Waterside Way
Northampton
NN4 7XD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Leve 3 Business Administration
• Remote training delivery
• Onefile
• VLE
• 6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

• English (grade 4/C)
• Maths (grade 4/c)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative

About this employer

A prestigious company who have created a smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community.

The Renewal Specialist is responsible for owning the end-to-end execution of customer renewals for low-touch and unmanaged customer segments. This role ensures renewals are completed accurately, on time, and with a consistent customer experience while helping drive operational efficiency and scalability through process improvement and automation.

The Renewal Specialist partners closely with Account Management, Customer Success, Finance, and Operations to manage renewal workflows, address customer inquiries, and support retention efforts as the business grows.

Company benefits

25 days holiday + bank holidays, free parking, optional health scheme, social events.

After this apprenticeship

Possible full time permanent position after completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC2000031142.

Apply now

Closes on Sunday 12 July 2026