IT Solutions Apprenticeship

Wishford Education

Tetbury (GL8 8QG)

Closes on Monday 22 June 2026

Posted on 11 May 2026

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Summary

An enthusiastic & suitably competent apprentice is required to support the development of the Wishford group of independent schools. The successful candidate will have a good intellect, work ethic & a practical aptitude for IT. You will diagnosis and resolution of routine system & network issues and ensure that helpdesk tickets are kept up-to-date.

Wage

£22,000 a year

Check minimum wage rates (opens in new tab)

Salary: £22,000 - £26,000 pa (age dependent). 

Training course
Information communications technician (level 3)
Hours
5 days a week (40 hour week), 8:30am to 5:30pm, with a 1 hour lunch break (To be confirmed).

40 hours a week

Start date

Monday 20 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Working within the expanding central IT Team under the supervision of the Senior IT Support Technician and the IT Service Transformation Manager, the IT Solutions Apprentice takes responsibility for:

  • The efficient management of the IT Helpdesk
  • The diagnosis and resolution of routine system and network issues
  • The configuration and installation of new hardware and software

A full induction as well as system and network familiarisation will be provided. There are also likely to be opportunities for continuous professional development and technical qualification once the Apprenticeship has been completed.

During a normal week, the Apprentice will be based at the beautiful Westonbirt School working under the tutelage of the Senior IT Support Technician and the IT Service Transformation Manager.  This will consist of on the job training and involve management of the helpdesk including:

  • Responding to queries via the helpdesk ticketing system or telephone
  • Assisting other employees with troubleshooting and the diagnosis of problems
  • Providing technical assistance when questions and problems arise
  • Ensuring that helpdesk tickets are kept up-to-date
  • Writing, editing, and publishing knowledge articles to support a federated approach
  • Resolving problems with networks and other computer systems, ideally at point of contact
  • Diagnosing system errors and helping to resolve them
  • Following up with employees to ensure full resolution of issues
  • Installing or changing software to fix issues
  • Remotely accessing staff computers at appropriate times to make changes and fix problems
  • Setting up new hardware for installation at different schools
  • Following and executing pre-defined technical implementation or testing plans
  • Logging of hardware into the asset management system
  • Asset tracking and management

In addition to the skills and qualifications listed below, the ideal candidate will demonstrate:

  • Honesty and integrity
  • Ambition, energy, enthusiasm and commitment
  • A positive can-do attitude and willingness to be hands-on
  • Excellent communication skills and ability to build relationships
  • A desire to achieve the very highest standards in everything they do
  • Empathy to connect with colleagues

They will also have:

  • Strong computer skills including MS Office and Email (Outlook)
  • Working knowledge and experience of Windows 7, 8 or 10
  • Ability to work independently and solve problems, escalating where appropriate
  • Basic knowledge of Apple Mac, iPads and iPhones
  • Understanding of business networking structures and methods

It would be desirable to have:

  • Knowledge of Windows Server 2016/2019 Active Directory
  • Experience of supporting MS Office 365, OneDrive and SharePoint
  • Experience with remote support software
  • Understanding of virtualisation, preferably with some experience of Microsoft HyperV and/or VMware ESXi
  • Understanding of ITIL principles (ideally ITIL foundation certified)

Where you'll work

Westonbirt
Tetbury
GL8 8QG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CIRENCESTER COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • IT Solutions Technician (Software) Level 3 Apprenticeship
  • Training to be received both at the employer's offices and at Cirencester College

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C)
  • Maths (grade 4 / C)

Desirable qualifications

GCSE in:

Computer Science (grade C / 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Ability to multi-task
  • Enthusiasm
  • Honesty & integrity

Other requirements

Cirencester College reserves the right to close this vacancy before the stated deadline once sufficient applications have been received.

About this employer

Founded in 2011, the group currently comprises nine independent schools in Wiltshire, Gloucestershire, Berkshire and Kent. The group is growing rapidly and we expect a number of additional schools to join us in the near future. The group aims to provide an excellent education to all pupils, giving every child the opportunity to shine. Standards and expectations are high, and staff and pupils are challenged and supported to give their best. Wishford schools are an equal opportunities employer and welcome applications from all backgrounds. Appointments will be made solely on merit and will be made without regard to age, disability, gender, nationality, race, colour, ethnicity, or religion. For more information on the Wishford Schools group, please visit our website.

https://wishford.co.uk/ (opens in new tab)

After this apprenticeship

Subject to successful completion of the Apprenticeship and meeting the criteria of the role, the Apprentice is likely to be offered a position within our growing IT Team, either working in Cloud Services, Desktop Support Role, or potentially dealing with Networking and Infrastructure matters.

Ask a question

The contact for this apprenticeship is:

CIRENCESTER COLLEGE

Cirencester College

apprenticeships@cirencester.ac.uk

01285 6262259

The reference code for this apprenticeship is VAC2000030925.

Apply now

Closes on Monday 22 June 2026

After signing in, you’ll apply for this apprenticeship on the company's website.