Customer Service Apprentice

Hucknall Post Office

Nottingham (NG15 7AA)

Closes in 13 days (Friday 22 May 2026 at 11:59pm)

Posted on 8 May 2026

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Summary

Provide excellent customer service by communicating professionally, promoting products and services confidently, and ensuring customers receive a pleasant and efficient experience. The role involves handling cash responsibly, working accurately in a busy environment, and working both independently and as part of a team.

Wage

£16,640 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
40 Hours per week Monday to Saturday. 9:00 to 17:30 during the week and 9:00 to 13:00 on Saturdays.

40 hours a week

Start date

Monday 1 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Main Duties:

  • Selling financial products and services to meet branch targets such as ISA Accounts Applications, Bonds Accounts, Life insurance sales, and Instant Savings accounts
  • Processing letters and parcels in the correct manner and giving the right service
  • Processing pension and benefits payout with Bill Payments
  • Banking Transactions such as Cash Deposits, Cash Withdrawals, Cheque Deposits and Change Giving  Western Union Money Transfers
  • Bill Payments such as Gas Bill, Electric Bill, Council Tax, Water Bills, etc.
  • Processing car tax and DVLA forms
  • Passport check and send service
  • Providing travel insurance and foreign currency Bureau transactions
  • Maintain an accurate stock and cash balance at the end of each shift
  • Complete and Process End-of-Month Stock and Cash Reconciliations
  • Complete processes for Royal Mail Deliveries - Postman deliveries and processes

Retail Duties:

  • Process payments at the retail counter accurately and efficiently
  • Clean and organize the store when needed
  • Welcome customers into the store and help them locate items

Where you'll work

59 High Street
Hucknall
Nottingham
NG15 7AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOTTINGHAM COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 9-4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Team working
  • Initiative
  • Patience

About this employer

At Hucknall Post Office, we are offering an exciting opportunity for the right candidate to join our team, delivering excellent customer service while working towards a Level 2 Customer Service apprenticeship.

https://www.postoffice.co.uk/branch-finder?AFFCLIE=P335 (opens in new tab)

After this apprenticeship

There may be an opportunity for a permanent position upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

NOTTINGHAM COLLEGE

The reference code for this apprenticeship is VAC2000030716.

Apply now

Closes in 13 days (Friday 22 May 2026 at 11:59pm)