ICT Apprentice
1ST TECHNOLOGIES LTD
RIBCHESTER (PR3 3XL)
Closes in 30 days (Monday 8 June 2026)
Posted on 8 May 2026
Contents
Summary
As a Level 3 ICT Apprentice, you will play a key role in maintaining the integrity and functionality of incoming IT hardware, including servers, workstations, networking devices, and related peripherals. You will also manage hardware returns, provide technical support, and act as an escalation point for more complex technical issues.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 08:30 - 17:00
40 hours a week
- Start date
-
Wednesday 8 July 2026
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Vinyl wrapping PC’s and laptops
- Capturing accurate data from machine audits
- Testing components such as HDD’s, SSD’s, CPU’s RAM etc.
- Refurbishing and repairing laptops such as damaged screens and keyboards
- Disassembling a variety of IT equipment to company standards ready for inventory
- Assembling PC’s, workstations, servers etc. to customer specification
- Troubleshooting software & hardware issues.
- Testing machines and installing operating systems such as Microsoft Windows and Linux
- Adding tracking/asset tag during final quality checks
- Picking and packing orders
- Maintain excellent housekeeping at all times and follow ESD Procedures when handling sensitive components
- Operate and maintain equipment ensuring all safety regulations are followed and report all accidents, product issues or damages to you team leader
- Assist with the update of work instructions
Where you'll work
UNIT X
BEE MILL
PRESTON ROAD
RIBCHESTER
PR3 3XL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
Other requirements
- Experience with troubleshooting and repairing a variety of hardware components, including CPUs, RAM, hard drives, and motherboards
- Strong knowledge of computer hardware, operating systems, and software applications
- Excellent understanding with diagnostic tools and software used in computer repair and troubleshooting
- Familiarity with Windows, macOS, and Linux operating systems
- Friendly and committed to delivering a first-class customer experience
- Ability to lift and move equipment up to 25kg
About this employer
We are a global wholesale distributor of refurbished IT equipment, specialising in desktop PC’s, laptops, servers and workstations. We pride ourselves on industry leading infrastructure in remanufacturing and logistics combined with an experienced, knowledgeable and personable sales team who strive to build lasting customer relationships.
After this apprenticeship
- The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC2000030585.
Apply now
Closes in 30 days (Monday 8 June 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.