Business Administrator Apprentice

THE BOX YOUTH AND COMMUNITY PROJECT LTD.

Tyne and Wear (SR3 2UY)

Closes on Wednesday 1 July 2026

Posted on 8 May 2026

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Summary

Support the day to day administration of a youth and community project, gaining hands-on experience in office operations and meeting clientele face to face. Responsibilities include managing records, handling enquiries, coordinating activities and assisting staff with programme delivery.

Wage

£12,480 a year

Minimum wage rates (opens in new tab)

Pension Scheme available upon request

Training course
Business administrator (level 3)
Hours
Shifts to be confirmed between 9.30am to 3.30pm

30 hours a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Providing general administrative support, including filing, data entry, and maintaining accurate records
  • Answering phone calls, emails, and face-to-face enquiries from young people, parents, and community members
  • Assisting with the organisation and coordination of youth and community activities, workshops, and events
  • Supporting staff with preparing documents, reports, and promotional materials
  • Updating databases and helping to monitor attendance and participation in programmes
  • Welcoming visitors and ensuring a friendly, professional front-of-house environment
  • Working as part of a team to support the smooth day-to-day running of the project
  • Following safeguarding, confidentiality and health & safety procedures at all times

Where you'll work

Hall Farm Road
Sunderland
Tyne and Wear
SR3 2UY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY OF SUNDERLAND COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard

Requirements

Essential qualifications

GCSE or equivalent in:

  • English (grade 4-9)
  • Maths (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Administrative Skills
  • Attention to Detail
  • Communication Skills
  • Creative
  • Customer Care Skills
  • IT Skills
  • Logical
  • Numeracy Skills
  • Patience
  • Presentation Skills
  • Problem Solving Skills
  • Team Working

About this employer

We are a busy and well established youth and community project serving a diverse local community, welcoming between 500 and 600 visitors each week. Our organisation is committed to creating a safe, inclusive, and supportive environment where people of all ages and backgrounds can access advice, activities, and community support services. Our friendly and dedicated team works closely with local residents to understand and respond to the changing needs of the community. We take pride in being approachable, welcoming, and community-focused, ensuring that everyone who visits our centre feels valued and supported. We deliver a wide range of services, projects, and activities designed to promote wellbeing, inclusion, personal development, and community engagement. As community needs evolve, we continuously adapt our services to address current issues and provide meaningful support where it is needed most. We are passionate about making a positive difference and are looking for apprentices who are enthusiastic, motivated, and eager to contribute to a team that is committed to supporting and strengthening the local community.

After this apprenticeship

  • There will be the possibility of full time employment upon successful completion of your apprenticeship

Ask a question

The contact for this apprenticeship is:

CITY OF SUNDERLAND COLLEGE

The reference code for this apprenticeship is VAC2000030513.

Apply now

Closes on Wednesday 1 July 2026