Apprentice Insurance Broker
ASHBOURNE INSURANCE SERVICES
Herts (EN11 8UA)
Closes in 22 days (Friday 29 May 2026 at 11:59pm)
Posted on 7 May 2026
Contents
Summary
A chance to join an established insurance broker and learn skills required to tailor insurance solutions to specific needs and budget. Building relationship and rapport with new and existing customers to fully understand their needs. The role includes handling of both internal and external mail and telephone answering.
- Wage
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£18,000 a year
Check minimum wage rates (opens in new tab)
Full salary review upon completion of the apprenticeship and access to our bonus scheme
- Training course
- Insurance practitioner (level 3)
- Hours
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Monday - Friday 9.00am - 5.30pm
42 hours 30 minutes a week
- Start date
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Monday 1 June 2026
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- To gain a full and proper understanding of all systems both manual and electronic
- Telephone answering
- To liaise with both clients and insurers in obtaining necessary papers and information to complete our files
- To understand and conduct file audits with instruction from the management
- Provide daily, weekly and monthly reports as required
- To understand and manage information between the client and premium finance house
- Processing and invitation of renewals
- Hold cover confirmations to both client and insurer for new business, mid-term adjustments and renewals
- Update and manage client records
- Handling of both internal and external mail (paper and electronic)
Where you'll work
50 Amwell Street
Hoddesdon
Herts
EN11 8UA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Insurance practitioner (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
- Identify potential claims fraud and determine the correct action to prevent loss.
- Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.
- Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.
- Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.
- Gather and interpret relevant information to provide a return on insurance decisions.
- Match client’s needs with available insurance products and services.
- Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.
- Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.
- Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.
- Analyse data to make evidence based decisions.
- Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.
- Apply appropriate method of communication for audience and circumstances.
- Records, verifies, maintains and where appropriate, shares information.
- Compliant with relevant governance, policies and procedures.
- Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.
- Balances competing priorities in order to meet deadlines.
- Builds and maintains positive relationships.
- Work as part of a team to help achieve results.
Training schedule
- Insurance practitioner Level 3 qualification
- Apprentices without level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment
- Initial induction will take place in a class room environment on-site and subsequent training will be split between on-line learning and "on-the-job" training
- Following the first months initial induction all training will be conducted one day per week
Requirements
Desirable qualifications
GCSE in:
- English Language (grade C and above)
- Maths (grade C and above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
- Creative
- Initiative
- Must be a good communicator
Other requirements
Having a full UK drivers' licence and their own vehicle would be a benefit.
About this employer
Established in 1981, Ashbourne Insurance Services Limited (AIS) is a family run, provincial, general, insurance broker, authorised and regulated by the financial conduct authority. AIS offer the full range of both personal and business insurances to local residents and the business community. With a staff of 15 based at our offices in Hoddesdon we aim to provide a diverse mix of insurance solutions to our local community.
After this apprenticeship
- Once qualified there will be an opportunity to take further professional qualifications
- The succesful applicant can choose to remain in the "personal lines" team and further develop their client base and existing portfolio
- Or the succesful applicant could choose to apply to move to the commercial team to develop skills for more complex commercial clients, managing an existing portfolio whilst adding new business
Ask a question
The contact for this apprenticeship is:
ASHBOURNE INSURANCE SERVICES
Peter Smits
peter.smits@ashbourneinsurance.co.uk
01992471001
The reference code for this apprenticeship is VAC2000030479.
Apply now
Closes in 22 days (Friday 29 May 2026 at 11:59pm)