Service Delivery Apprentice

ELECTRICAL WASTE RECYCLING GROUP LIMITED

Durham (DH1 1TH)

Closes in 29 days (Friday 5 June 2026 at 11:59pm)

Posted on 7 May 2026

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Summary

As a Service Delivery Apprentice, you’ll help make sure everything runs smoothly for our customers. You’ll learn how to manage orders, speak with customers, and support the team with day-to-day tasks.

Wage

£15,470 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday 9am - 5pm with 1 hour lunch break.

35 hours a week

Start date

Monday 8 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

YOUR MAIN TASKS:

Helping Customers

  • Be the first person customers speak to when they call or email
  • Answer questions and help solve simple problems
  • Keep customers updated about their services
  • Pass on more complex issues to your Team Leader

Using Our Systems

  • Use systems like HubSpot CRM and Waste Logics to manage jobs and customer requests
  • Create and update tickets (tasks) and make sure information is correct
  • Make sure tasks are completed on time (usually the same day or next working day)

Managing Orders

  • Add and manage orders in the system
  • Make sure all details are correct
  • Check on orders and follow up if anything is missing or delayed

Working with Others

  • Speak with drivers and help solve any transport related issues on the day
  • Contact suppliers and subcontractors to arrange services
  • Update the system and customers with job dates

Where you'll work

National Customer Support Centre
Richard Annand VC House
Unit 18 Belmont Industrial Estate
Durham
DH1 1TH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DERBY BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
  • Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
  • You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

  • DBC Training are a multi award-winning employment and skills training provider
  • We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
  • https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

At Waste Experts, we’re more than a waste management company, we’re innovators committed to redefining how the world views waste. As a proud B Corp certified organisation, we operate to the highest global standards of social and environmental performance, using business as a force for positive change. Our B Corp certification reflects our dedication to sustainability, ethical practices, and creating meaningful impact for our clients, communities, and the planet.

 

As part of the team at Waste Experts, you’ll represent a company that values your work and gives you the chance to share our ideas with others. You’ll be helping to make waste management more sustainable and make a real difference through the work you do every day.

https://wasteexperts.co.uk/ (opens in new tab)

Company benefits

  • Bonus scheme (after 6 month probation period)
  • My Savings Platform — exclusive discounts on groceries, travel, fashion
  • Free onsite parking
  • Company social events
  • Pension scheme

After this apprenticeship

  • To progress onto a Level 3 Customer Service Specialist Apprenticeship. Then once Level 2 & 3 Apprenticeship is completed become a Service Delivery Coordinator.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

The reference code for this apprenticeship is VAC2000029977.

Apply now

Closes in 29 days (Friday 5 June 2026 at 11:59pm)