Customer Service Apprentice
SHREEJIKRUPA LIMITED
Wellingborough (NN8 1BL)
Closes in 30 days (Monday 1 June 2026 at 11:59pm)
Posted on 1 May 2026
Contents
Summary
A perfect position for someone who enjoys interacting with the public. Their teams are made up of all kinds of people, united by the desire to provide vital services to communities. This role is ideal for someone who has a customer-focused attitude with a desire to grow within a team.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday, 9am to 5.30pm.
37 hours 30 minutes a week
- Start date
-
Sunday 7 June 2026
- Duration
-
1 year 3 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Serving customers.
- Organising the shop floor.
- Ordering stock.
- Put together ideas for social media platforms such as Facebook, Instagram and TikTok.
- Answering and responding to enquiries.
- Taking payments.
- Money handling, money counting and vetting.
Where you'll work
9-10 Sheep Street
Wellingborough
NN8 1BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
STARTING OFF LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
- Remote learning delivered by Starting Off.
- 6 hours a week off the job learning.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above)
- Math (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
About this employer
Our client is at the heart of local communities across the UK. Serving customers from every generation and background, they are constantly looking to innovate and adapt to their changing needs. But always with the personal touch that people of all ages have valued for more than 300 years.
Company benefits
20 days annual leave plus Bank Holidays.
After this apprenticeship
Full-time position on completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
STARTING OFF LIMITED
Lucy Harris
lucy.harris@startingoff.co.uk
01536851190
The reference code for this apprenticeship is VAC2000029716.
Apply now
Closes in 30 days (Monday 1 June 2026 at 11:59pm)