Customer Support Apprentice

RICHARD KENDALL ESTATE AGENT LIMITED

Pontefract (WF8 1LY)

Closes in 14 days (Friday 15 May 2026 at 11:59pm)

Posted on 30 April 2026

Print

Contents

Summary

Looking to start your career within the property industry? Following the continued success of their apprenticeship programme, Richard Kendall Estate Agents are now looking to recruit a Customer Support Apprentice to deal with all aspects of the customer care process.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9am until 5pm.

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • You will be dealing with customers by face-to-face interaction and via telephone, dealing with incoming queries
  • Arranging valuations and preparing valuation packs for the valuer for rental markets
  • Preparing marketing materials for properties and taking ownership for window display boards
  • Liaising with tenants regarding rental payments

Where you'll work

32 Ropergate
Pontefract
WF8 1LY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NATIONAL BUSINESS COLLEGE LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Upon successful completion, you will achieve a Customer Service Practitioner apprenticeship standard.

Training will take place both in the workplace and on a day release basis.

Day release will be once every 2 weeks and will take place at National Business College, based in the centre of Huddersfield.

Requirements

Essential qualifications

GCSE in:

English (grade 4)

Desirable qualifications

GCSE in:

Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Richard Kendall Estate Agents are a family run firm, specialising in property sales and lettings in Wakefield, Pontefract, Castleford, Horbury, Normanton and Ossett.

https://www.richardkendall.co.uk/ (opens in new tab)

After this apprenticeship

Progression onto a level 3 apprenticeship (Customer Service Specialist, Business Administrator) is a possibility following successful completion.

Ask a question

The contact for this apprenticeship is:

NATIONAL BUSINESS COLLEGE LIMITED

Keely Carleton

keely@nationalbusinesscollege.co.uk

01484430433

The reference code for this apprenticeship is VAC2000029375.

Apply now

Closes in 14 days (Friday 15 May 2026 at 11:59pm)