Learning & Development Business Administration Apprentice
OXFORD DIRECT SERVICES LIMITED
OXFORD (OX4 2HH)
Closes in 24 days (Sunday 31 May 2026 at 11:59pm)
Posted on 6 May 2026
Contents
Summary
Start your career within People function with ODS working as part of Learning & Development team. You’ll gain hands-on experience supporting learning and engagement activities while working towards a Level 3 qualification and building skills for a long-term career.
- Wage
-
£16,154 a year
Check minimum wage rates (opens in new tab)
Salary reviewed in line with apprenticeship progression and policy.
First 6 months £16,154 pa
After successfully passing probation raising to £18,644 pa - Training course
- Business administrator (level 3)
- Hours
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Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm
37 hours a week
- Start date
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Tuesday 1 September 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Provide high-quality administrative and customer service support within L&D
- Support employees and managers with first-line L&D queries by phone and email
- Maintain accurate and confidential employee records on Learning Management systems
- Assist with preparing reports, information packs and meeting notes
- Support learning and development activities and maintain training records
- Help coordinate work experience placements, inductions and schedules
- Support internal communications, engagement activities and events
Where you'll work
COWLEY MARSH DEPOT
MARSH ROAD
OXFORD
OX4 2HH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ABINGDON AND WITNEY COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Duration:
15-month practical training period, plus 3-months for End Point Assessment
Delivery model:
- Work-based training with your employer
- 10 days Business Professionals training at college
- Approximately 12 on-site assessment visits per year
- Level 2 Functional Skills in maths and English (7 days at college for each, if required)
- Off-the-job training will account for at least 6 hours per week of an apprentice’s time at work
Qualifications included:
Level 3 Business Administrator apprenticeship standard
End Point Assessment:
- Knowledge test
- Portfolio-based interview
- Project/improvement presentation
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Willingness to learn
- Professional
- Confidential approach to work
Other requirements
- Office-based role with regular computer use
- Work involves handling confidential and sensitive information
- Requires good organisation and communication skills
Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to complete a series of initial assessments, essential eligibility checks and a phone interview to find out more about the apprenticeship process and training. As a new apprenticeship applicant, you will only have to undergo this process once. If you would like to talk to us about the assessments, please call us on 01235 216216.
By applying for this vacancy, you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible.
The National Minimum Wage (NMW) for Apprentices is £8.00 per hour from April 2025. This applies to 16 - 18-year-old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The wage for apprentices applies to both time spent on the job plus time spent in colllege.
About this employer
Oxford Direct Services (ODS) delivers high-quality, cost-effective public and commercial services on behalf of Oxford City Council. We are committed to “doing good business that’s good for everyone” and operate in line with our CARES values: Commitment, Aspiration, Respect, Engagement and Safety.
https://www.odsgroup.co.uk (opens in new tab)
Company benefits
- Dedicated mentor
- Career development opportunities within ODS
- Pension scheme
- 29 days holiday raising to 33 after 5 years
- Discount gym membership & shopping platform
After this apprenticeship
- On successful completion of the apprenticeship, the apprentice will achieve a Level 3 qualification in Business Administration and may have opportunities to progress within HR, People Services or wider ODS roles
Ask a question
The contact for this apprenticeship is:
ABINGDON AND WITNEY COLLEGE
Aneta Helliwell
apprenticeships@abingdon-witney.ac.uk
01235 216 216
The reference code for this apprenticeship is VAC2000029348.
Apply now
Closes in 24 days (Sunday 31 May 2026 at 11:59pm)