Apprentice Implementation Officer (Improvement Technician Level 3) – Sale

TRAINING QUALIFICATIONS UK LIMITED

SALE (M33 7HH)

Closes in 31 days (Monday 1 June 2026)

Posted on 30 April 2026

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Summary

Training Qualifications UK (TQUK) to recruit a Level 3 Improvement Technician Apprentice (Implementation Officer). This is a great opportunity for someone looking to kickstart their career in business and change management within a thriving company.

Wage

£26,500 a year

Check minimum wage rates (opens in new tab)

• Annual Loyalty Bonus
• Annual salary review

Training course
Improvement technician (level 3)
Hours
Monday to Friday, day shift 08:30 - 17:00. Hybrid depending on work needs i.e. 2-3 days.

37 hours 30 minutes a week

Start date

Monday 29 June 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

Develop Change Implementation Strategies, Including:

  • The successful execution of communication plans
  • Facilitating User Acceptance Testing
  • Rolling out training and support for business changes
  • Risk identification and mitigation

Quality Assurance and Control:

  • Support the Project Management Team in transitioning the deliverables of major projects to BAU, implementing change management strategies to ensure smooth transitions
  • Coordinate with relevant stakeholders, both internal and external, to plan for and execute smooth integration for new systems and processes
  • Monitor change progress and identify potential risks to BAU adoption
  • Identify and address issues that arise during change implementation
  • Creating and updating user guides, FAQs, and support content for both customers and internal teams
  • Conduct post-implementation ‘benefit reviews’ to identify lessons learned, best practices, and report on benefit success metrics
  • Develop and maintain implementation documentation
  • Support the Business Improvement Manager in implementing minor projects

Other Responsibilities:

  • Contribute to lessons learned activities to support continuous improvement
  • Assist with the evaluation of internal platforms and tools
  • Carry out administrative duties associated with assigned tasks
  • Develop and maintain in-depth knowledge of TQUK products and services and an understanding of TQUK’s internal processes and the wider education landscape
  • Engage with any TQUK communications such as internal updates, newsletters, policy updates or Centre information
  • Assist with internal platform training as required
  • Represent TQUK at events, meetings and forums as required
  • Undertake other duties considered within your skill and competence to assist in the smooth running of the business as required

Where you'll work

CROSSGATE HOUSE
CROSS STREET
SALE
M33 7HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SWARM APPRENTICESHIPS C.I.C

Training course

Improvement technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Compliance: Work in accordance with organisational controls and statutory regulations
  • Communication: Share improvement progress through appropriate reporting
  • Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation
  • Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers
  • Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits
  • Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives
  • Problem definition: Develop a problem/opportunity statement supported by validated data
  • Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics
  • Process mapping & analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement
  • Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance
  • Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance
  • Basic statistics & measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts
  • Data analysis-statistical methods: Identify common and special cause variation
  • Process capability & performance: Analyse product/process performance using good quality data
  • Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes
  • Identification & prioritisation: Identify and prioritise improvement solutions
  • Benchmarking: Recognise the value of sharing best practice
  • Sustainability & control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business.

Training schedule

  • Training will be with Swarm Training, a national apprenticeship provider in the UK
  • The successful candidate will work towards a Level 3 Improvement Technician apprenticeship, which takes 12-18 months to complete
  • The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor (usually via video), with tasks assigned to be completed during those hours

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Training Qualifications UK (TQUK) is one of the fastest-growing Awarding Organisations in the UK and a leading End-Point Assessment Organisation. Working with over 500 schools, colleges universities, and training providers worldwide, helping over 150,000 learners achieve their qualifications every year.,

 

As they continue to grow quickly in a fast-paced and regulated environment, they are looking for an Implementation Officer to support our team in making change happen. This could include delivering new systems into business as usual, supporting the delivery of major projects, and leading on the delivery of smaller projects and changes throughout the business.

https://www.tquk.org/ (opens in new tab)

Company benefits

  • 25 day holiday plus bank holidays
  • Cycle to work scheme
  • Extra day off for birthday

After this apprenticeship

  • Progression possible in a fast growing established company with the possibility also of going on to the next apprenticeship

Ask a question

The contact for this apprenticeship is:

SWARM APPRENTICESHIPS C.I.C

The reference code for this apprenticeship is VAC2000029285.

Apply now

Closes in 31 days (Monday 1 June 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.