Information Communications Technician ITVET Support Apprenticeship

ITVET LTD

BISHOP'S STORTFORD (CM23 3GW)

Closes on Tuesday 30 June 2026

Posted on 30 April 2026

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Summary

You will begin with first-line support duties, progressing to troubleshooting, system setup, customer communication and security best practices as your skills develop, while supporting client IT queries and assisting engineers and the Projects team.

Wage

£17,000 a year

Check minimum wage rates (opens in new tab)

• Pension (if you choose to opt in)
• Life Assurance
• Critical Life Cover
• Gym Membership
• Eye and Dental Vouchers
• Breakfast/Lunch in office
• Perk Stack - Benefits platform

Training course
Information communications technician (level 3)
Hours
Monday to Friday 9am - 5.30pm

37 hours 30 minutes a week

Start date

Monday 7 September 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

With training and support, you will:

  • Act as a first point of contact for IT support requests via phone, email, and ticketing systems
  • Log, update, and manage support tickets accurately
  • Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity
  • Escalate more complex issues to senior engineers in line with service levels
  • Communicate clearly with clients, keeping them informed throughout the resolution process
  • Assist with the setup and configuration of laptops, desktops, printers, and other IT equipment
  • Support basic user administration tasks such as password resets and access requests
  • Support project work and assist with project delivery as needed
  • Follow IT security, data protection, and best practice processes
  • Actively engage in apprenticeship training and continuous professional development

Where you'll work

ITVET HOUSE
93 LONDON ROAD
BISHOP'S STORTFORD
CM23 3GW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAMBRIDGE REGIONAL COLLEGE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

May involve going to site occasionally, all expenses would be paid.

ITVET House 93 Bishops Stortford, Hertfordshire
CM23 3GW

Requirements

Essential qualifications

GCSE in:

  • English (grade Grades 4/C and above)
  • Maths (grade Grades 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Problem solving skills
  • Initiative

About this employer

ITVET are committed to breaking the boundaries in IT Managed Services. Our passionate, expert team are dedicated to driving our clients forward through innovation and perseverance. We’re proud to be a company that’s different, a close-knit community where everyone contributes, has a voice, and is treated equally.

After this apprenticeship

IT Service Desk Technician progressing into a Service Desk Engineer.

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

Hannah

CRCTraining@camre.ac.uk

01223 418778

The reference code for this apprenticeship is VAC2000029247.

Apply now

Closes on Tuesday 30 June 2026