Apprentice Endoscopy Productivity Coordinator
PORTSMOUTH HOSPITALS NHS TRUST
Portsmouth (PO6 3LY)
Closes in 16 days (Sunday 17 May 2026 at 11:59pm)
Posted on 30 April 2026
Contents
Summary
This is a fantastic opportunity to join the Endoscopy admin team to schedule patient procedures in line with trust & national targets, ensuring timely care. You will carry out data quality checks, maintain accurate records, and support daily administrative tasks within the Service Operations team, delivering excellent customer service.
- Wage
-
£25,760 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 08.00 - 16.00
37 hours 30 minutes a week
- Start date
-
Wednesday 1 July 2026
- Duration
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1 year 4 months
- Positions available
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2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an apprentice, you will learn to undertake the following duties:
- Book patients’ pre-op and endoscopy appointments
- Make sure tests and checks are arranged within the required time
- Consider patients’ accessibility needs when booking
- Help fill appointment slots and flag any gaps or overbooking issues
- Add and update patient details on booking systems
- Raise any concerns about limited appointment space early
- Update schedules and booking templates when needed
- Book beds for patients staying overnight
- Be a daily point of contact for patients, answering general queries
Inform patients about any appointment changes - Keep schedules up to date, including staff availability
- Manage online referrals and add patients to waiting lists
Where you'll work
Queen Alexandra Hospital
Southwick Hill Road
Portsmouth
PO6 3LY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HTP APPRENTICESHIP COLLEGE LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will be undertaking the Level 3 Business Administrator Apprenticeship Standard and fully supported by HTP Apprenticeship College.
You will be developing Knowledge, Skills, and Behaviours in the following areas:
- IT
- Record and Document Production
- Decision Making
- Interpersonal Skills
- Quality Planning
- Project Management
- Business Processes
As part of the off-the-job training, you will complete a portfolio of evidence, attend online workshops, have time to study independently, undertake research and write assignments.
The apprenticeship is assessed independently at the end of the practical training. The assessments include an online multiple-choice test, a business project and presentation and a professional discussion based on a portfolio of evidence.
More training information
For more information on HTP Apprenticeship College - www.htp.ac.uk
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
- You will need to demonstrate that you have the Right to Work in the UK for the duration of the apprenticeship
- No post will be offered without it
About this employer
Portsmouth Hospitals University NHS Trust,are proud to provide expert, compassionatecare. They support the local population of about 675,000 residents across Portsmouth and south east Hampshire and care for many people beyond.
https://www.porthosp.nhs.uk/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- This is a fixed-term apprenticeship contract but support will be given to find a substantive position within the Trust
Ask a question
The contact for this apprenticeship is:
HTP APPRENTICESHIP COLLEGE LTD
Louise King
louise.king@htp.ac.uk
The reference code for this apprenticeship is VAC2000029097.
Apply now
Closes in 16 days (Sunday 17 May 2026 at 11:59pm)