Apprentice Lettings Administrator

COLIN ELLIS PROPERTY SERVICES LTD

SCARBOROUGH (YO11 1BD)

Closes on Tuesday 30 June 2026

Posted on 30 April 2026

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Summary

The Apprentice Letting Administrator supports the residential lettings team but will at times be involved in tasks supporting the commercial and surveying departments of the business. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
• Monday to Friday - 9.00am till 5.30pm • Every other Saturday - 9.00am till 12.00pm

37 hours 30 minutes a week

Start date

Monday 13 July 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administrative Support:

  • Answering phone calls, emails, and general enquiries from tenants, landlords, and clients
  • Maintaining and updating property records and internal databases
  • Preparing tenancy agreements and related documentation
  • Filing, scanning, and organising paperwork

Property Management Assistance:

  • Logging maintenance issues and liaising with contractors
  • Monitoring compliance documents (e.g. gas safety certificates, EPCs)
  • Assisting with rent tracking and payment records
  • Supporting the administrative side of property inspections

Residential Lettings Support:

  • Assisting with property listings on portals and company websites
  • Coordinating property viewings and appointments
  • Supporting the tenant referencing process
  • Assisting with tenant onboarding and move-in procedures

Commercial Department Support:

  • Assisting with marketing and uploading commercial property listings
  • Responding to and logging enquiries for commercial properties
  • Supporting the commercial team with administrative tasks and client communications
  • Maintaining records of available commercial properties and applicants

Surveying Department Support:

  • Assisting surveyor with administrative tasks
  • Typing and formatting property survey reports accurately
  • Organising survey documentation and ensuring records are up to date
  • Supporting scheduling of survey appointments where required

Where you'll work

49 ABERDEEN WALK
SCARBOROUGH
YO11 1BD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CRAVEN COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3.

Training:

This apprenticeship includes regular training with a Craven College Tutor. This Apprenticeship will involve monthly training seminars via Teams sessions and monthly personal (1:1) training and assessment visits at your workplace by your tutor. 

At least 6 of your working hours per week will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

  • English Language (grade Grade 4 or C / equivalent)
  • Maths (grade Grade 4 or C / equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

Colin Ellis is an independent Estate Agents, Letting Agents and Chartered Surveyors and have been serving Scarborough, Filey and the East Coast since 1991.

We pride ourselves on our local knowledge and believe there is no substitute for a local agent with over 30 years of experience living within the community. Portals or postcode generated valuations cannot replicate experience from a local agent that has experience of all market conditions.

https://www.colinellis.co.uk/about-us (opens in new tab)

After this apprenticeship

This is a very wide-ranging role in which the successful apprentice will be involved across all aspects of the work of this property/estate agent business. Upon completion of the apprenticeship the employer will discuss your options and possible career path towards a mutually agreed outcome.

Ask a question

The contact for this apprenticeship is:

CRAVEN COLLEGE

Phil Armitt

parmitt@craven-college.ac.uk

01723 588072

The reference code for this apprenticeship is VAC2000029042.

Apply now

Closes on Tuesday 30 June 2026