Business Administration Level 3 Apprentice
Belle Lapidi
Walsall (WS3 3SS)
Closes in 30 days (Sunday 31 May 2026 at 11:59pm)
Posted on 29 April 2026
Contents
Summary
Fantastic opportunity to join a growing funeral & memorial company as a Business Administration apprentice. Whilst working towards your Level 3 Business Administration apprenticeship standard you will form an important part of the team in supporting the day-to-day running of the company.
- Wage
-
£15,600 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.00pm.
Some Saturdays may be required.
37 hours 30 minutes a week
- Start date
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Monday 8 June 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties to include but not be limited to;
- To be an excellent communicator both on and off the phone taking inbound phone calls from customers and assisting with their queries about our products and services
- You will be required to commute between Walsall and Bloxwich
- Drive Company sales by building and maintaining relationships with new and existing clients
- Answering both general/specific customer questions about the Company’s products/services
- Processing orders by generating sales quotations, as well as transactions whether that is handling order cancellations or product returns
- Inputting quotes/orders, selling memorial products and services to existing wholesale clients
- Updating in house CRM system
- Preparing and submitting quotes, orders, contracts and various other documents to clients
- Generating sales leads through cold calling, emailing
- Other admin and customer service duties as and when required
Where you'll work
39 Park Road
Bloxwich
Walsall
WS3 3SS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALSALL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administrator Level 3 standard apprenticeship
- Bi-weekly online blended learning
- Weekly off the job training
- Functional skills in maths and English if required
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
- Reliable
- punctual
Other requirements
This role requires you to work in a funeral directors, this may mean that sometimes you are communicating with bereaved people where you will need to show empathy. You will also be required to commute between the Walsall and Bloxwich office.
About this employer
We are a well-established family run firm of Funeral Directors and Memorial Masons based in the heart of Bloxwich serving Walsall, Cannock, Willenhall, West Bromwich, Lichfield, Sutton Coldfield and surrounding areas.
After this apprenticeship
Upon successful completion of the apprenticeship, there may be a full time position available for the right candidate.
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
Eleana Ewins
eewins@walsallcollege.ac.uk
The reference code for this apprenticeship is VAC2000029015.
Apply now
Closes in 30 days (Sunday 31 May 2026 at 11:59pm)