IT Service Apprentice

ST LUKE'S HOSPICE

SHEFFIELD (S11 9NE)

Closes in 14 days (Monday 11 May 2026 at 11:59pm)

Posted on 27 April 2026

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Summary

You’ll work within IT Services to gain practical experience in supporting Windows and Mac desktops and laptops, managing mobile devices, using Microsoft 365 & Entra. You'll gain an understanding of networking, cyber security, Microsoft 365 administration & managing user accounts in Active Directory.

 

 

Wage

£19,000 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
9am – 5pm; Mon- Fri.

37 hours 30 minutes a week

Start date

Wednesday 27 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Support & Troubleshooting: Provide first-line technical support via phone, email, or portal. Troubleshoot hardware, software, and basic network issues.
  • Incident Management: Log all queries, requests, and incidents in the helpdesk system, ensuring timely updates and follow-ups.
  • User Administration: Manage user accounts, permissions, and access controls (e.g., Active Directory).
  • Equipment Maintenance: Assist in setting up, repairing, and deploying computers, mobile devices, and peripherals.
  • Documentation & Escalation: Escalate unresolved issues to senior technicians and help maintain asset databases or technical documentation.
  • Learning & Development: Actively participate in apprenticeship training, attend required college sessions, and complete assignments.

Where you'll work

ST. LUKES HOSPICE
LITTLE COMMON LANE
SHEFFIELD
S11 9NE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SHEFFIELD COLLEGE, THE

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Weekly Online delivery by Microsoft Teams through Sheffield College

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond

https://stlukeshospice.org.uk/ (opens in new tab)

After this apprenticeship

The successful candidate will develop a skillset in desktop support, networking and enterprise mobility management, and cyber security. These skills will be foundational in an IT career. Typically, an IT service apprentice will progress to be an IT support technician (2nd Line) and can then specialise as a Network engineer or a Systems Administrator

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

The reference code for this apprenticeship is VAC2000028381.

Apply now

Closes in 14 days (Monday 11 May 2026 at 11:59pm)