Business Administrator Apprenticeship
ASSA ABLOY LIMITED
West Midlands (WV13 3PW)
Closes in 19 days (Thursday 14 May 2026 at 11:59pm)
Posted on 24 April 2026
Contents
Summary
We have a great opportunity to join this organisation as a Business Administrator Apprentice. You will provide a professional, customer focused support service principally to the Assa Abloy UK Group, applying best practices and ensuring maximum efficiency, whilst completing a level 3 business administrator apprenticeship.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm with half an hour lunch break.
37 hours a week
- Start date
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Wednesday 27 May 2026
- Duration
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1 year 6 months
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role is a key point of contact for internal users, providing high‑quality internal customer service, system administration, and user resources. The successful candidate will work closely with the UKI CRM Manager and the Commercial Excellence Officer to ensure data accuracy, positive user experience, and consistent ways of working across the UK & Ireland.
This role is designed as the progression role for an apprentice, providing strong foundations in CRM, data management, stakeholder support, and commercial operations.
Key Responsibilities:
- Providing friendly, responsive, and professional support to our internal customer base
- Manage and resolve 1st‑line CRM queries, escalating issues where appropriate
- Take an active role in bettering the CRM Core system through user experience and EMEIA BPO meetings
- Conduct tests on new development releases, including reviewing and updating training material regularly
- Carry out regular data cleansing and validation activities
- Produce high quality reports such as CRM usage and give analysis from a central point of view to Sales Directors
- Review and improve CRM adoption in Marketing, Sales, and Customer Service modules to maximise efficiencies and commercial opportunities
- Support segment CE Champions with NPS / Customer Satisfaction initiatives through CRM
Knowledge, Skills & Experience:
- Strong customer‑focused mindset with a desire to help and support others
- High attention to detail and an organised approach to work
- Confident communicator, comfortable working with a range of stakeholders
- Willingness to learn new systems, processes, and technologies
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Experience using CRM systems (preferred)
- Experience creating user guides, documentation, or training content
- Understanding of data quality and basic data management principles
- Experience in working in a global organisation with geographically dispersed, multi-cultural, and multi-disciplinary teams (preferred)
- Adaptable to change in organisation and processes
- An excellent team player but able to work successfully as an individual
- Logical thinker able to put themselves in the customer journey
- Driven, pro-active, and resourceful, stays on top of the issues and follows up rigorously
- Flexibility to travel across UKI region as required
- Able to influence and inspire others
Where you'll work
Assa Abloy
School Street
Willenhall
West Midlands
WV13 3PW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALSALL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- As an apprentice, you’ll work at a company and get hands-on experience
- You’ll gain new skills and work alongside experienced staff
Requirements
Essential qualifications
GCSE in:
- English (grade C/4 or above)
- Maths (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
About this employer
Abloy is the UK’s leading expert on high quality door locking and functionality, with a rich heritage in producing the world’s most trusted access control hardware. As a pioneer in the industry with a history of innovation, Abloy offers solutions that are secure, robust, easy to use and feature the latest technological developments. The Abloy product range has for many years included the ultimate patented, high-performance electric locks, strikes, cylinders and padlocks. In recent years this has been substantially expanded with innovative, market leading electromechanical and digital systems such as CLIQ®, Incedo™ Business, Aperio®and SMARTair™, to create an extensive, compliant access control range. Abloy’s comprehensive portfolio of locking solutions meets virtually any requirements, providing flexible, scalable and compliant security, including access control systems designed to help control the movement of people in a wide range of building types and applications. As a trusted partner and first-class service provider, Abloy satisfies customers who demand the highest level of security, resilience, reliability and convenience, with the capability to offer a complete security solution - from initial surveys and fact finding, to assessments, planning and specification. You’ll find Abloy staff friendly, knowledgeable and willing to put in that extra commitment to specify the right solution for your needs. The world around us is changing rapidly, so Abloy continuously invests, innovates and develops new products and technology to meet the current and future needs of the market, which puts the brand at the forefront of access control and locking security. Abloy UK is fully owned by ASSA ABLOY, the global leader in total door opening solutions. From locks to security doors, entrance automation and access control systems, ASSA ABLOY has an annual turnover of €6 billion and employs approximately 44,000 people worldwide.
After this apprenticeship
- The opportunity to progress to other roles and areas of the organisation
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
Eleana Ewins
eewins@walsallcollege.ac.uk
The reference code for this apprenticeship is VAC2000028318.
Apply now
Closes in 19 days (Thursday 14 May 2026 at 11:59pm)