Sea Logistics Customer Care Specialist Apprenticeship

Kuehne+Nagel

Glasgow (G32 8RF)

Closes on Friday 28 August 2026

Posted on 21 April 2026

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Summary

With us, you will get to know the diverse world of logistics. Whether it's delivering equipment for our favorite sport or transporting sensitive components for the smartphones we use every day – you make an important contribution to life's small and big moments. Your work at Kuehne+Nagel has more impact than you can imagine.

• Wage:

  £15,600 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  You can expect a competitive starting salary of £15,600 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship.

• Training course: Business administrator (level 3)
• Hours: Working hours: 8:30am-5:00pm, including 1 hour lunch. Place of work: Will be expected onsite full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.

  37 hours 30 minutes a week

• Start date:

  Monday 7 September 2026

• Duration:

  2 years

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Customer Care team in Glasgow. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.

 

The Customer Care Specialist Apprentice will be part of our Glasgow team responsible for ensuring efficient and effective customer service operations, focusing on providing outstanding care and service to our clients.  The role oversees the exportation and importation processing of goods and will involve coordinating with various stakeholders, ensuring compliance with trade regulations, and optimising the efficiency of the logistics process.

This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

You’ll be learning how to…

• Develop strong expertise in general freight forwarding processes and industry requirements to support customers and ensure high satisfaction across our core logistics services.
• Collaborate closely with Operational Care Teams to fulfil and exceed customer expectations for timely, compliant, and efficient movement of cargo.
• Maintain accurate and compliant documentation for all general freight shipments, ensuring full traceability and readiness for internal or external audits.
• Coordinate with suppliers, carriers, and customs brokers to monitor shipments, ensuring proper handling and timely resolution of any issues throughout the transport process.
• Proactively manage and resolve exceptions related to delays, damages, or regulatory compliance concerns to protect service quality and maintain supply chain reliability.
• Deliver excellent customer service through clear, timely communication and swift responses to shipment-related enquiries.

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

 

This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en

Where you'll work

7 Clydesmill Pl,
Clydesmill Industrial Estate,
Glasgow
G32 8RF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.

Requirements

Essential qualifications

GCSE in:

• 5 GCSEs (grade 3-9 / A*-D)
• English (grade 3-9 / A*-D)
• Maths (grade 3-9 / A*-D)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Customer care skills
• Work ethic
• Multitasking skills
• Microsoft Outlook
• Microsoft Excel

About this employer

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

https://jobs.kuehne-nagel.com/global/en (opens in new tab)

Company benefits

You will receive attractive benefits and an Apprentice NUS discount card.

After this apprenticeship

This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!
 

Ask a question

The contact for this apprenticeship is:

SR APPRENTICESHIPS LIMITED

The reference code for this apprenticeship is VAC2000027519.

Apply now

Closes on Friday 28 August 2026

After signing in, you’ll apply for this apprenticeship on the company's website.