Customer Service Apprentice – Stephen Burdon Solicitors

MR SM BURDON STEPHEN BURDON-SOLICITOR

NOTTINGHAM (NG1 7AQ)

Closes in 18 days (Friday 8 May 2026 at 11:59pm)

Posted on 20 April 2026

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Summary

Stephen Burdon Solicitors are seeking a motivated and professional Customer Service Apprentice to join their team. This is an excellent opportunity for an enthusiastic individual to gain hands-on experience while working towards a nationally recognised qualification in Customer Service.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday – Friday, 8.30am - 5.00pm, 1 hour lunch.

37 hours 30 minutes a week

Start date

Monday 1 June 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of your apprenticeship, you will work towards a Customer Service qualification, gaining the skills and knowledge necessary for a successful career in client-facing roles. You will receive on-the-job training and mentorship from experienced professionals in a legal setting.

Responsibilities:

As a Customer Service Apprentice, your duties will include:

Client Interaction:

  • Greeting clients and visitors in a professional and friendly manner.
  • Handling incoming calls, taking messages, and transferring calls to the appropriate team members.
  • Responding to client inquiries via email or in person, ensuring timely and accurate information.

Administrative Support:

  • Scheduling appointments and maintaining an accurate diary system.
  • Assisting with the preparation and distribution of documents, letters, and client correspondence.
  • Ensuring client files are up-to-date and securely maintained in compliance with GDPR regulations.

Problem Solving: 

  • Addressing and resolving client concerns or escalating them to the appropriate person.
  • Providing clear and concise explanations of processes to clients when required.

Team Collaboration: 

  • Supporting solicitors and other staff with day-to-day tasks to ensure seamless client service.
  • Contributing to team meetings and suggesting improvements for client care.

Compliance and Ethics: 

  • Ensuring all interactions are conducted with the highest level of confidentiality and professionalism.
  • Adhering to firm policies and industry regulations.

Where you'll work

13 CASTLE GATE
NOTTINGHAM
NG1 7AQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOTTINGHAM COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Functional Skills level 1 / 2 (if required).

This apprenticeship is based in the workplace, you might have to attend college for exams.

More training information

L2 Customer service practitioner Apprenticeship Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade GCSE or equivalent 9-3)
  • Maths (grade GCSE or equivalent 9-3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

Stephen Burdon Solicitors are based in Nottingham City Centre and established in 1998. We are criminal law specialists dealing with Police Station interviews, Magistrates' Court and Crown Court casework.

https://www.stephenburdonsolicitors.co.uk/ (opens in new tab)

After this apprenticeship

An opportunity to progress within the Administration Department leading to a secretarial role or, alternatively, further training to pursue a career as a paralegal.

Ask a question

The contact for this apprenticeship is:

NOTTINGHAM COLLEGE

The reference code for this apprenticeship is VAC2000026814.

Apply now

Closes in 18 days (Friday 8 May 2026 at 11:59pm)