IT Support Apprenticeship - Hazeley
The Woodlands School
Milton Keynes (MK8 0PU)
Closes in 30 days (Friday 15 May 2026)
Posted on 15 April 2026
Contents
Summary
The Woodlands School are looking for a new IT Support Apprentice. You will be studying toward your Information Communications Technician apprenticeship L3.
- Wage
-
£22,553 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Mon-Thu 8am-4pm, Fri 8am-3.30pm. Term Time Only and INSET Days.
37 hours a week
- Start date
-
Saturday 30 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an Apprentice, you’ll work on a wide range of technology - laptops, tablets, interactive classroom screens, cloud platforms, and security systems - while supporting staff and students.
Day-Day Responsibilities:
- Helpdesk & User Support
- Respond promptly to IT queries via helpdesk, email, phone, and in person.
- Triaging and resolving basic issues; escalate more complex ones to the IT Manager.
- Provide occasional support at school events (evenings/out-of-hours).
- Hardware & Software Maintenance
- Set up and maintain laptops, desktops, tablets, peripherals, AV systems, printers, and ID/badge systems.
- Ensure timely installation of OS updates, anti-virus, and software patches.
- Monitor asset inventory and manage records accurately.
- Network & Infrastructure Support
- Assist with basic network troubleshooting and maintenance tasks under supervision.
- Support remote access and mobile device connectivity.
- Documentation & Compliance
- Log tickets and maintain documentation in the helpdesk system, including resolutions and procedures.
- Produce simple user guides and contribute to the ICT knowledge base.
- Adhere to GDPR, Child Protection, Safeguarding, Health & Safety policies.
Training & Development:
- Commit to off-the-job training (20% of working hours) toward apprenticeship standard with Babington College.
- Attend regular reviews with assigned trainer and IT Manager if required.
Please note this school is term time only.
Where you'll work
Admiral Drive
Hazeley
Milton Keynes
MK8 0PU
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them. Upon completion of this 15 month Apprenticeship, you will have obtained your Information Communications Technician apprenticeship L3 Apprenticeship.
Requirements
Essential qualifications
GCSE in:
- English (grade 4-9 / Equivalent)
- Maths (grade 4-9 / Equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Problem solving skills
- Logical
About this employer
The Woodlands School is a specialist provision for children and young people with Autism or Social Communication Difficulties Disorder with associated learning difficulties. As an autism provision all of our students have a diagnosis of Autism. We have three Campuses in Milton Keynes. Our Primary Department is sited at Hertford Place in Bletchley. The Middle and Upper Departments are at Hazeley and a further secondary campus at Galley Hill.
https://twsmk.co.uk (opens in new tab)
Company benefits
You’ll enjoy school holidays off and benefit from our membership with the Schools Advisory Service, giving you access to physical and mental healthcare.
Work in a supportive environment that values you as much as our students.
After this apprenticeship
There is a possibility of being offered a full time role after successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
BABINGTON BUSINESS COLLEGE LIMITED
The reference code for this apprenticeship is VAC2000026589.
Apply now
Closes in 30 days (Friday 15 May 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.