Apprentice Administrative Assistant for High End Matchmaking Company

NEELU MATCHMAKING LTD

Chingford (E4 8HH)

Closes in 12 days (Saturday 2 May 2026 at 11:59pm)

Posted on 15 April 2026

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Summary

Join our team as a culturally aware administrator supporting a busy matchmaking service. Ideal for someone highly organised with excellent communication skills and a strong understanding of Indian and South Asian culture. Hindi, Punjabi, Gujarati, or Urdu language skills are highly desirable.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

  • Opportunity to work with a prestigious, high-end matchmaking service.
  • Exposure to diverse cultures and communities.
  • Career growth and development opportunities.

Training course
Business administrator (level 3)
Hours
Shifts to be confirmed.

30 hours a week

Start date

Tuesday 5 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Role Overview

We are seeking a highly organised and culturally aware administrator to support the smooth running of our matchmaking operations. The ideal candidate will have strong administrative skills, excellent communication abilities, and a deep understanding of Indian and South Asian culture and values. Proficiency in Hindi, Punjabi, Gujrati or Urdu will be highly desirable, as this role involves regular communication with clients and families from diverse backgrounds.

Key Responsibilities

  • Provide day-to-day administrative support to the matchmaking team.
  • Manage client records and databases, and ensure data confidentiality.
    Assist with client onboarding, profile creation, and document verification.
  • Coordinate meetings, consultations, and follow-ups with clients and families.
  • Handle phone calls, emails, and inquiries in a professional and empathetic manner.
  • Support the delivery of high-quality, personalised client services.
  • Prepare reports, maintain schedules, and ensure smooth workflow.
  • Liaise with vendors, partners, and other stakeholders as required.

Where you'll work

Chingford
Chingford
E4 8HH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DAVIDSON TRAINING UK LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Full training will be given, leading to a recognised Apprenticeship Standard - Business Administrator Level 3.
  • On-the-job training will be delivered by the employer with the training provider's support.
  • Off-the-job training will be delivered by the training provider in partnership with the employer.
  • You will also complete the Functional Skills in maths and English up to and including Level 2 (if you already do not hold the equivalent).
  • The apprenticeship is delivered entirely on-the-job, meaning there is no college release time required. All training and development will take place within the workplace during your working hours.

Requirements

Essential qualifications

GCSE in:

English (grade 4-9 (A*- C))

Desirable qualifications

GCSE in:

Maths (grade 4-9 (A*- C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Organisation skills
  • Team working
  • Time management skills
  • Excellent Verbal English
  • Excellent Written English
  • South Asian cultural awareness
  • Indian cultural awareness
  • High level of discretion
  • Professionalism
  • Proficiency in Microsoft
  • CRM/database management
  • Ability to work independently
  • Culturally sensitive
  • Empathetic
  • Discreet
  • Trustworthy
  • Ability to connect
  • Adaptable
  • Proactive problem-solver

Other requirements

  • Proficiency in Hindi, Punjabi, Gujrati,or Urdu is highly desirable.
  • A strong understanding of Indian and South Asian cultures, traditions, and family values.

About this employer

Neelu Matchmaking is a high-end premium matchmaking service catering to the Indian and South Asian community in the UK and globally We specialise in providing a bespoke, confidential, and personalised experience, guided by cultural values, traditions, and modern expectations.

https://www.neelumatchmaking.com/why-choose-us/ (opens in new tab)

After this apprenticeship

Career growth and development opportunities.

Ask a question

The contact for this apprenticeship is:

DAVIDSON TRAINING UK LIMITED

GEMMA BARR

gemmabarr@davidsontraining.com

07399 586723

The reference code for this apprenticeship is VAC2000026555.

Apply now

Closes in 12 days (Saturday 2 May 2026 at 11:59pm)